Khaliha Nelson
Union City,GA
Summary
Compassionate and dedicated Customer Service Representative with over 2 years of experience assisting diverse customers in high-volume environments. Skilled in resolving concerns quickly and empathetically while maintaining professionalism under pressure. Technically proficient with multi-system platforms and experienced in remote customer service.
Overview
6
6
years of professional experience
Work History
Seasonal Client Service Representative
H&R Block
Valdosta, GA
01.2022 - 04.2025
- Provided administrative support including document organization and copying.
- Maintained accurate and up-to-date client records.
- Scheduled and confirmed client appointments with efficiency.
- Handled incoming calls via a multi-line phone system, directing inquiries appropriately.
Shift Lead
Walgreens
Atlanta, GA
06.2024 - 09.2024
- Delivered outstanding customer service and resolved complaints professionally.
- Executed store opening and closing procedures, including security and cash handling.
- Supervised staff during shift transitions, ensuring smooth operations.
- Conducted routine inventory checks to ensure accurate stock levels.
Team Lead
Accesso Technology Group
Austell, GA
03.2019 - 01.2022
- Collaborated with management to develop and implement new operational procedures.
- Trained new staff in relevant processes and procedures.
- Promoted company products by providing system overviews to prospective customers and guests.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
Bachelors - Business Management
Valdosta State University
Valdosta, GaAssociates - Pre-Nursing
Georgia Military College
Fairburn, GaSkills
- Customer Service Excellence
- Adaptability to new procedures
- Administrative Support
- Multi-line Phone System Operation
- Appointment Scheduling
- Multisystem navigation
- Conflict Resolution
- Communication & Interpersonal Skills
Timeline
Shift Lead
Walgreens
06.2024 - 09.2024
Seasonal Client Service Representative
H&R Block
01.2022 - 04.2025
Team Lead
Accesso Technology Group
03.2019 - 01.2022
Bachelors - Business Management
Valdosta State University
Associates - Pre-Nursing
Georgia Military College
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