Khalil Abdullah
Goose Creek,SC
Summary
Accomplished professional with extensive experience in multiple fields, excelling in customer service and problem-solving. Recognized for exceeding performance metrics and enhancing team morale. Proficient in machinery operations and quality control, with a strong work ethic and attention to detail. Successfully transformed customer dissatisfaction into positive outcomes, boosting company reputation. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Contributes to team success and achieve positive results. Experienced worker with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, acknowledged for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
T-Mobile
North Charleston, SC
02.2024 - Current
- Provided product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with cross-functional teams to address customer concerns and streamline operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Machining Trainer
IFA
Summerville, SC
09.2022 - 01.2024
- Developed and delivered comprehensive training programs for machining techniques and safety protocols.
- Mentored junior machinists, enhancing skill levels and promoting adherence to quality standards.
- Evaluated trainee performance, providing constructive feedback to improve machining
- Specializes in use of multiple hand tools to support machine PMs.
- Ability to show examples of adhering to safety and quality process and/or standards.
- Training machinist on standard work instructions and blueprints.
- Perform troubleshooting and repairs on machine utilizing instructions.
Assembly Line Production Worker
Mercedes-Benz Stadium
Charleston, SC
08.2018 - 06.2022
- Assembled components accurately following detailed specifications and safety protocols.
- Operated machinery and tools efficiently to ensure smooth production flow.
- Collaborated with team members to maintain a clean and organized work environment.
- Conducted quality checks on finished products to meet company standards.
- Assisted in troubleshooting minor equipment malfunctions to minimize downtime.
- Followed all safety guidelines, contributing to a culture of workplace safety.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Facilitated cross-training workshops, enhancing team flexibility and efficiency.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Troubleshot and resolved mechanical issues that occurred during assembly.
Education
Ashley Ridge High School
Summerville, SC05.2015
Skills
Manufacturing Experience
Workplace Safety
Machinery Operations
Quality Control
Experience in interpreting blueprints and standard work
Great Work Detail
Problem-Solving
Strong Work Ethic
Certification
Forklift Certified
Timeline
Customer Service Representative
T-Mobile
02.2024 - Current
Machining Trainer
IFA
09.2022 - 01.2024
Assembly Line Production Worker
Mercedes-Benz Stadium
08.2018 - 06.2022
Ashley Ridge High School