Overview
Work History
Education
Skills
Timeline
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Valentina Rios-Cano

Miami,FL

Overview

4
4
years of professional experience

Work History

Customer Service Representative

British Swim School
Miami, FL
02.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Swim Instructor/Pool Deck Supervisor/Leadership Instructor

British Swim School
Miami, FL
09.2021 - Current
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Inspected pool for cleanliness before lessons and reported unsanitary conditions.
  • Maintained physical endurance and agility for optimal job performance.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Assessed swimming skill levels for each student and placed accordingly depending on results.
  • Projected voice across pool room to communicate with students during busy times.
  • Coached and encouraged participants during exercises and routines.
  • Experience teaching ages from 3 months and up including babies, toddlers, teenagers, and adults.

Elections Support Specialist

Miami Dade County Elections
Miami, FL
02.2024 - 04.2024
  • Organized election specific documents
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the Presidential Primary Election of 2024
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls during Election day.

Factory Line Worker

Pure Source Inc.
Miami, FL
07.2020 - 02.2023
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Education

Bachelor of Arts - Political Science

Florida International University
Miami, FL
12.2023

Associate of Arts - Political Science

Miami Dade College
Miami, FL
05.2021

High School Diploma -

Doral Academy Charter High School
Doral, FL
06.2019

Skills

  • Manufacturing experience
  • Production background
  • I have been able to juggle two jobs and school responsibilities
  • Good communicator

Dedicated
Professional demeanor
Respectful to my authoritative figures

Bilingual English/Spanish
Familiar with computer programs such as Microsoft Word, Excell, and PowerPoint

Problem-solver

I can be a leader, but I can also be a follower for the right person

Timeline

Elections Support Specialist

Miami Dade County Elections
02.2024 - 04.2024

Customer Service Representative

British Swim School
02.2023 - Current

Swim Instructor/Pool Deck Supervisor/Leadership Instructor

British Swim School
09.2021 - Current

Factory Line Worker

Pure Source Inc.
07.2020 - 02.2023

Bachelor of Arts - Political Science

Florida International University

Associate of Arts - Political Science

Miami Dade College

High School Diploma -

Doral Academy Charter High School

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Valentina Rios-Cano