Khalilah Kay Jones
Denver,Colorado
Summary
Dynamic professional with extensive experience in medical coding, billing and medical administrative tasks. Expert in CPT and ICD-10-CM, ensuring compliance and accuracy. Proven ability to enhance client relations and streamline operations, while effectively training staff on select EHR workflows. Committed to delivering exceptional service and improving financial outcomes.
Overview
17
17
years of professional experience
Work History
PROFESSIONAL CODER/BILLER
Cedar Psychiatry/Numinus
01.2022 - 01.2024
- Coded psychiatry and psychedelic research services using CPT and ICD-10-CM, ensuring billing compliance.
- Resolved claim holds, followed up on AR via Collectly, and processed payments to reduce outstanding balances.
- Reviewed/redacted notes, verified code accuracy, and worked with providers to fix documentation issues.
- Supported patients with billing questions via phone/email, improving communication and collections.
- Trained staff on Athena EHR workflows to streamline billing operations.
TRAFFIC COPY SPECIALIST
CBS TELEVISION CORPORATION
01.2019 - 01.2020
- Monitored and reviewed commercials for accuracy, ensuring error-free content before airing.
- Logged daily commercial and program data across multiple markets using Wide Orbit software.
- Scheduled episodes and entered traffic data to maintain smooth broadcast operations.
- Coordinated with stations, traffic teams, master control, and listing services for timely updates.
- Maintained detailed production records to support compliance and broadcast efficiency.
COMMUNICATIVE SERVICES / SURGERY CODING SCHEDULER
WELLSTAR KENNESONE HOSPITAL
01.2017 - 01.2018
- Managed hospital switchboard and paging systems, including during emergencies.
- Assisted patients, families, and staff with clear and timely communication.
- Monitored emergency systems and coordinated responses to critical codes.
- Handled clerical tasks with professionalism and independent judgment.
- Scheduled surgeries in EPIC and resolved issues collaboratively with physicians and staff.
CLIENT SERVICES / SALES
ARISE (EBAY, AT&T, Sears, Rogers CN)
01.2010 - 01.2017
- Delivered prompt support for client billing, sales, and technical inquiries to ensure satisfaction.
- Maintained accurate records, logs, and email communications to track client interactions.
- Coordinated correspondence between clients and vendors for smooth service delivery.
- Contributed to the development and implementation of standard operating procedures.
- Operated in a self-employed capacity while actively supporting other professional roles.
PRE-K CO-TEACHER
KINDERCARE
01.2016 - 12.2016
- Planned and implemented engaging daily lessons aligned with early childhood curriculum.
- Maintained a nurturing, safe, and stimulating classroom environment tailored to individual needs.
- Designed and updated classroom displays and bulletin boards to reflect current themes and seasons.
- Collaborated with staff to uphold the preschool's standards of care and learning excellence.
- Fostered strong relationships with families to support a positive school community and experience.
CUSTOMER SERVICE SUPPORT / DATA ENTRY
SUPPLIES ON THE FLY
01.2011 - 01.2014
- Handled customer calls and emails, providing order status, history, and ETA information.
- Entered and processed orders, returns, credits, and adjustments with accuracy.
- Resolved delivery issues and shipment discrepancies promptly.
- Maintained detailed records of pricing, product information, and transactions.
- Coordinated with management on exceptions to shipping policies.
RECEPTIONIST / HR ASSISTANT/ DATA ENTRY
VOICECOMM
01.2008 - 01.2010
- Managed accounts receivables, scheduled HR meetings, and coordinated travel arrangements.
- Conducted interviews, handled front desk duties, and managed office supplies.
- Assisted with daily schedules, call screening, and personal tasks for management.
- Maintained confidential records and facilitated communications with vendors and clients.
- Supported recruitment, employee training, and implementation of office procedures.
Teacher / Home Instructor
Source4Teachers (Now ESS)
01.2007 - 01.2010
- Provided instruction during teacher absences, following lesson plans and routines.
- Maintained a safe and orderly learning environment.
- Reported injuries, illness, and discipline issues to administration.
- Supported classroom continuity and student engagement.
- Performed duties as assigned by school administration.
Education
CERTIFIED PATIENT CARE TECHNICIAN/ CERTIFIED Phlebotomy TECHNICIAN - First-AID, CPR, Disease Prevention, Laboratory Procedure, EKG and Phlebotomy
COBB MEDICAL INSTITUTE
MBA - HRM/BUSINESS ADMIN
UNIVERSITY OF PHOENIX
BA - ENGLISH/PSYCHOLOGY DUAL
RUTGERS UNIVERSITY
Skills
- Emotional Intelligence/De-escalation/ Time management/ Documentation/ Organizational skills/HIPAA compliance/Active listening/ Group Facilitation/ICD-10, CPT/Client Relations/ Effective Staff training/Surgery Scheduling/Administrative/ Communication/AR Calls/Family Liaison/Software: Athena,EPIC, WIDE ORBIT/ Multi Line Switchboard/Microsoft Office/Teams/ Zoom/Google meets
Timeline
PROFESSIONAL CODER/BILLER
Cedar Psychiatry/Numinus
01.2022 - 01.2024
TRAFFIC COPY SPECIALIST
CBS TELEVISION CORPORATION
01.2019 - 01.2020
COMMUNICATIVE SERVICES / SURGERY CODING SCHEDULER
WELLSTAR KENNESONE HOSPITAL
01.2017 - 01.2018
PRE-K CO-TEACHER
KINDERCARE
01.2016 - 12.2016
CUSTOMER SERVICE SUPPORT / DATA ENTRY
SUPPLIES ON THE FLY
01.2011 - 01.2014
CLIENT SERVICES / SALES
ARISE (EBAY, AT&T, Sears, Rogers CN)
01.2010 - 01.2017
RECEPTIONIST / HR ASSISTANT/ DATA ENTRY
VOICECOMM
01.2008 - 01.2010
Teacher / Home Instructor
Source4Teachers (Now ESS)
01.2007 - 01.2010
CERTIFIED PATIENT CARE TECHNICIAN/ CERTIFIED Phlebotomy TECHNICIAN - First-AID, CPR, Disease Prevention, Laboratory Procedure, EKG and Phlebotomy
COBB MEDICAL INSTITUTE
MBA - HRM/BUSINESS ADMIN
UNIVERSITY OF PHOENIX
BA - ENGLISH/PSYCHOLOGY DUAL
RUTGERS UNIVERSITY
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