Khalilah Shaw
Suwanee,GA
Summary
Compassionate and detail-oriented professional with extensive experience in customer service, dedicated to guiding clients through the intake process with empathy and precision. Proven ability to communicate effectively, ensuring accurate information verification while fostering a positive and respectful atmosphere for all stakeholders. Committed to enhancing customer satisfaction through attentive support and a proactive approach to problem-solving. Strong interpersonal skills contribute to building lasting relationships and promoting a collaborative environment.
Overview
2
2
years of professional experience
Work History
Receptionist-Part-Time
Gold Sky Financial
05.2024 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling
- Ensure clients sign in and collect identification
- Distribute/Collect all required paperwork for tax preparers
- Validate parking tickets
- Answer phone/notate any voice messages and distribute to tax preparers
Barista
Starbucks Corporation
08.2023 - 01.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences
- Maintained cleanliness and organization of workstations to meet health standards
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Contributed to a positive team environment through effective communication and collaboration with colleagues
Education
High School Diploma -
Collins Hill High School
Suwanee, GA07-2024
Skills
- Call Handling/Phone Etiquettes
- Problem Resolution &De-escalation
- Attention to Detail
- Confidentiality
- Data Entry
- Team Collaboration
- Time Management
- Customer Service Excellence
Timeline
Receptionist-Part-Time
Gold Sky Financial
05.2024 - Current
Barista
Starbucks Corporation
08.2023 - 01.2024
High School Diploma -
Collins Hill High School