Khali Minuty
Coral Springs,FL
Summary
8 Years of experience in customer service.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Powerful work ethic and problem-solving skills
Strong communications skills
Strong organizational, interpersonal, and managerial skills
Strong attention to details
Proficient in various software such as Word, Excel and PowerPoint
Language: Fluent in English, French, Haitian creole
Overview
10
10
years of professional experience
Work History
Customer Service Representative
RxSense
04.2021 - 03.2024
- Managed approximately 30 incoming calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated ability to handle stress while operating multiple tasks simultaneously.
Customer Sales Representative
M&G Global Sol Inc
06.2019 - 03.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Fraud Prevention Representative
Digicel
06.2015 - 03.2019
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
Junior Auditor
Merove Pierre
05.2014 - 05.2015
- Performed audit procedures under guidance of senior auditors
- Reviewed financial statements, balance sheets and income statements to identify discrepancies or unusual trends
- Evaluated effectiveness of internal controls by performing tests and assessments
- Ensured compliance with applicable laws, regulations, and internal policies and procedures
- Assisted in preparation of audit reports, summarizing findings and recommendations.
Education
Bachelor in Accounting -
Florida International University
Miami, FL05.2025
Certificate - Project Management
Coursera
California 09.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Conflict Resolution
- Professional telephone demeanor
- Customer Relations
Timeline
Customer Service Representative
RxSense
04.2021 - 03.2024
Customer Sales Representative
M&G Global Sol Inc
06.2019 - 03.2021
Fraud Prevention Representative
Digicel
06.2015 - 03.2019
Junior Auditor
Merove Pierre
05.2014 - 05.2015
Bachelor in Accounting -
Florida International University
Certificate - Project Management
Coursera
Similar Profiles
Becky HerrmannBecky Herrmann
Senior Functional Architect, PBM Product at RxSenseSenior Functional Architect, PBM Product at RxSense
Angelo CameloAngelo Camelo
Service Delivery Manager at RxSenseService Delivery Manager at RxSense
AMY KINGAMY KING
Manager, Service Delivery at RxSenseManager, Service Delivery at RxSense