Khaliyah Atwell
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager of Operations
After School Programs Inc.
08.2020 - 05.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Shift Trainer
Zaxbys
01.2018 - 05.2022
- Facilitated cross-training initiatives within the team to promote versatility among staff members and improve overall workflow efficiency.
- Developed strong relationships with department heads, working closely to identify specific training needs unique to their teams.
- Collaborated with management to identify skill gaps within the workforce and developed tailored training programs to address these needs.
- Evaluated the effectiveness of existing training methods through regular assessments, refining approaches as needed based on trainee feedback and performance data.
Shift Manager
Taco Bell
09.2014 - 01.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
CCMA - Medical Assisting
Southern Technical College
Orlando, FLDiploma -
Maynard Evans High School
Orlando, FL05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Entry
- Money handling abilities
- Payment Processing
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Team Development
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Customer Service Representative
Publix
07.2022 - Current
Assistant Manager of Operations
After School Programs Inc.
08.2020 - 05.2022
Shift Trainer
Zaxbys
01.2018 - 05.2022
Shift Manager
Taco Bell
09.2014 - 01.2018
CCMA - Medical Assisting
Southern Technical College
Diploma -
Maynard Evans High School