Khaliyah Felder

• Answer phones: Take calls from clients, families, CNAs, nurses. Schedule visits & handle questionsScheduling: Use software like Homecare Homebase to assign CNAs to clients. Fill shifts if someone calls outData entry: Add new client info, update addresses/insurance, enter visit notes into systemPaperwork: Scan, file, and organize client charts. Keep records HIPAA compliantBilling help: Prepare/send invoices to clients or insurance. Track payments + flag missing paperworkOffice tasks: Order supplies, make copies, send emails, help managers with reports

Supervise team of 8-12 employees per shift and delegate tasks to meet service times under 3 minutes

Manage inventory and weekly food/supply orders to reduce waste by tracking par levels

Train 15+ new hires on POS systems, food safety, and company procedures

Resolve customer concerns and maintain 95%+ health inspection scores

Execute local promotions to increase shift sales 10-15% vs. targets

Assembled HVAC components on timed production line, meeting 100% of quality checks

Inspected and tested 50+ units per shift using gauges and pressure tools

Packaged and labeled finished products for shipment per SOP

Maintained 5S standards in workstation to support safety audits

Picked and scanned 200+ items per hour using RF scanner while maintaining accuracy rates

Operated pallet jacks and followed proper lifting techniques in fast-paced environment

Consistently met rate and quality metrics in 10-hour shifts