Khaliyah Oliver
Live Oak,FL
Summary
A problem-solver with strong attention to detail and excellent communication skills. Able to effectively manage office tasks and support the smooth operation of daily activities. Dedicated to providing efficient administrative support to enhance productivity and contribute to the success of the organization.
Overview
4
4
years of professional experience
Work History
Library Aide
Suwannee River Regional Library
Live Oak, FL
04.2024 - 08.2024
- Assisted with the organization, cataloging, and shelving of library materials, ensuring efficient access to resources.
- Provided customer service by assisting patrons with locating and checking out books, media, and other library materials.
- Processed new library materials, including cataloging, labeling, and preparing for circulation.
- Monitored and maintained a tidy and welcoming library environment by arranging furniture, and ensuring cleanliness.
- Managed library inventory, performing regular shelf reads, and updating the system to track items accurately.
- Helped patrons with library computers, including checking emails, printing documents, and navigating the library's online catalog.
- Assisted in the preparation and delivery of library programs, including storytime, book clubs, and other educational events.
- Supported library staff in performing administrative tasks, such as data entry, filing, and other clerical duties.
- Responded to inquiries about library policies, hours, and resources, offering guidance and assistance when needed.
- Assisted in maintaining the security of library materials, and ensuring that patrons follow library guidelines.
Clerk
United States Postal Service, USPS
O'Brien, FL
12.2022 - 04.2024
- Operated the cash register to process cash, checks, and credit card transactions.
- Organized and maintained filing systems for confidential documents.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Assisted with inventory control of postage supplies, such as stamps, envelopes, and labels.
- Operated automated equipment, such as sorting machines, postage meters, fax machines, and copiers.
- Resolved any discrepancies between actual shipments and expected deliveries.
- Applied appropriate postage to outgoing mail using a postage machine or mailing labels.
- Maintained detailed records of all transactions in the accounting system.
- Counted currency, coins, and checks received to prepare for deposit or shipment to the bank.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips, and reconciliations.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Performed data entry into computer systems; ensured the accuracy of all entered information.
- Created and updated spreadsheets to track and report data.
Fulfillment Associate | Customer Service Associate
Lowe’s
Live Oak, FL
01.2021 - 12.2023
- Performed a variety of fulfillment duties, such as pulling customer orders, checking orders, and packing/assembling orders.
- Communicated with customers regarding delivery status, and resolved any issues that may arise during the fulfillment process.
- Answered and directed phone calls, taking detailed messages on a multi-line phone system.
- Placed orders, processed returns, and exchanges using the POS register, handling cash, checks, credit, and debit cards.
- Worked closely with other departments to maintain effective communication.
- Handled customer complaints and provided alternatives and/or solutions to ensure resolution of complaints.
Education
High School Diploma -
Penn Foster High School
06-2017
Skills
- Cash Management
- POS Systems
- Mail Handling
- Employee Training
- Bank and Safe Deposits
- Opening and Closing Procedures
- Problem-Solving
- Documentation and Reporting
- Outstanding Communication Skills
- File Management
- Database Entry
- Organization
- Verbal and Written Communication
Timeline
Library Aide
Suwannee River Regional Library
04.2024 - 08.2024
Clerk
United States Postal Service, USPS
12.2022 - 04.2024
Fulfillment Associate | Customer Service Associate
Lowe’s
01.2021 - 12.2023
High School Diploma -
Penn Foster High School