Khamani Mitchell
Houston,TX
Summary
Proven to enhance guest satisfaction and streamline operations at TopGolf, I excel in maintaining cleanliness and managing time effectively. Demonstrated ability to improve service delivery by assisting with drink preparation and managing financial transactions accurately. Skilled in interpersonal communication and adept at ensuring safety and compliance, I bring a results-driven approach to team collaboration and customer service.
Overview
2
2
years of professional experience
Work History
Bayhost
TopGolf
06.2022 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Ensured compliance with safety regulations by monitoring guest activities and intervening when necessary.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Managed reservations system effectively, optimizing seating arrangements to accommodate walk-in guests while honoring reserved bookings.
Barback
TopGolf
06.2022 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Education
Associates - Software Developer
Houston Community College
Houston, TXHigh School Diploma -
Dickinson High School
Dickinson, TX05.2022
Skills
- Punctuality
- Cleanliness
- Maintaining Composure
- Interpersonal abilities
Timeline
Bayhost
TopGolf
06.2022 - Current
Barback
TopGolf
06.2022 - Current
Associates - Software Developer
Houston Community College
High School Diploma -
Dickinson High School
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