Khamani Patterson
Rocky Mount,NC
Summary
Driven professional with proven expertise in customer service and conflict resolution, honed at Walmart. Skilled in handling high-stress situations, resulting in increased customer loyalty. Demonstrates exceptional accuracy in financial transactions and adept at coaching, ensuring seamless team operations. Mastery in refunds and exchanges, complemented by a deep understanding of spirit, wine, and beer, elevates customer experience.
Overview
3
3
years of professional experience
Work History
Cashier/Crew Member
Smithfields Chicken & BBQ
Rocky Mount, NC
10.2021 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Walmart
Nashville, NC
06.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2022
Skills
Refunds and exchanges
Spirit, wine and beer expertise
Coaching and mentoring
Guest inquiries
Timeline
Customer Service Representative
Walmart
06.2022 - 07.2023
Cashier/Crew Member
Smithfields Chicken & BBQ
10.2021 - 05.2024
High School Diploma -
Rocky Mount High School