Summary
Overview
Work History
Education
Skills
Timeline
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Khambrea Irby

Mesquite,TX

Summary

Case Manager with 6+ years of experience, skilled in strategic planning and elevating client outcomes by leveraging community resources effectively. Demonstrates a visionary approach to developing and leading innovative initiatives aimed at improving the lives of underserved populations. Committed to utilizing analytical skills and a detail-oriented mindset to exceed expectations and contribute to team success.

Overview

6
6
years of professional experience

Work History

Case Manager

McKesson
03.2021 - 01.2024


  • Elevated client outcomes by 20% through strategic resource utilization.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.

Case Manager

Tranzact
01.2020 - 02.2021
  • Participated in team meetings to discuss case management strategies for individual cases
  • Educated clients on available community resources and how to access them effectively
  • Maintained clients' records by reviewing case notes and logging events and progress.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Customer Service Representative

Advantage Solutions
01.2018 - 12.2019
  • Identified solutions to complex customer inquiries using problem-solving techniques
  • Cultivated customer loyalty leading to repeat business
  • Demonstrated enthusiasm and a collaborative approach in customer interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

Diploma - General Studies

Sam Houston High
Arlington Tx
06.2014

Skills

  • Data entry
  • Project Management
  • Chronic Disease Management
  • Community Outreach
  • Discharge Planning
  • Performance Tracking
  • Documentation And Reporting

Timeline

Case Manager

McKesson
03.2021 - 01.2024

Case Manager

Tranzact
01.2020 - 02.2021

Customer Service Representative

Advantage Solutions
01.2018 - 12.2019

Diploma - General Studies

Sam Houston High

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Khambrea Irby