Khambria McMillan
Plantation,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
Senior Life Services
09.2023 - 12.2023
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Cocktail Server
Hardrock Hotels & Casinos
10.2019 - 09.2023
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Customer Service Representative
Teleperformance USA
05.2018 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Health Insurance - Accident & Health Insurance 2-40
Xcel Solutions
Online01.2024
Life Insurance - Life Incl. Variable Annuity
Xcel Solutions
Online09.2023
No Degree - Public Relations
Clark Atlanta University
Atlanta, GA06.2014
Skills
- Building Relationships
- Insurance Policy Sales
- Email Marketing
- Referral management
- Upselling strategies
- Insurance sales expertise
- Multitasking
- Active Listening
- Excellent Communication
- Lead Development
- Health insurance
- Life Insurance
- Customer follow-up
- Problem-solving aptitude
Timeline
Life Insurance Agent
Senior Life Services
09.2023 - 12.2023
Cocktail Server
Hardrock Hotels & Casinos
10.2019 - 09.2023
Customer Service Representative
Teleperformance USA
05.2018 - 09.2019
Health Insurance - Accident & Health Insurance 2-40
Xcel Solutions
Life Insurance - Life Incl. Variable Annuity
Xcel Solutions
No Degree - Public Relations
Clark Atlanta University
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