Khammie Griffin
Smackover
Summary
Professional with strong background in customer interactions, service solutions and sales. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with Medicare insurance policy management and client services. Utilizes strong analytical skills to assess client needs and recommend appropriate coverage. Knowledge of regulatory requirements and consistent track record of positive client feedback.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Medicare Insurance Agent- Contract
Elite Health Insurance
Seattle, WA
10.2025 - 01.2026
- Independently assisted beneficiaries with coverage in Medicare Advantage plans, during the Annual Enrollment Period
- Generated customer sales through qualified inbound and outbound calls, consistently exceeding sales goals and objectives.
- Delivered a best-in-class customer experience by providing knowledgeable, positive, and professional interactions, effectively resolving customer issues on the first call.
- Identified and cross-sold prospects on various product offerings, presenting and explaining recommended solutions while overcoming buying obstacles.
- Educated clients on Medicare options, ensuring informed decision-making and enhanced understanding of benefits.
- Conducted thorough needs assessments to align insurance products with client requirements and preferences.
Licensed Insurance Agent- Contract
The Residual Brothers LLC
Arkansas
05.2025 - 07.2025
- Conduct comprehensive Medicare sales needs analyses and educate clients on suitable plans and services through inbound and outbound communications.
- Close sales transactions and underwrite policies, ensuring accurate completion of applications and compliance with CMS regulations.
- Consistently achieve sales targets while maintaining quality standards and documenting detailed notes and call dispositions in the appropriate systems.
- Developed and maintained strong client relationships to enhance customer retention.
- Analyzed clients' insurance needs to provide tailored policy recommendations.
- Educated clients on coverage options, ensuring understanding of policy details and benefits.
Licensed Insurance Agent- Contract
HealthPlanOne
Smackover, AR
07.2024 - 03.2025
- Contract position selling Medicare Advantage plans during Open Enrollment period and Annual Enrollment Period.
- Conducted retention to clients, to ensure plan satisfaction.
- Conduct comprehensive Medicare sales needs analyses and educate clients on suitable plans and services through inbound and outbound communications.
- Close sales transactions and underwrite policies, ensuring accurate completion of applications and compliance with CMS regulations.
- Consistently achieve sales targets while maintaining quality standards and documenting detailed notes and call dispositions in the appropriate systems.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Licensed Insurance Agent- Contract
ResultsCX
Mobile, AL
08.2023 - 05.2024
- 10 month contract, selling Medicare Advantage plans during OPE and AEP
- Generated customer sales through qualified inbound and outbound calls, consistently exceeding sales goals and objectives.
- Delivered a best-in-class customer experience by providing knowledgeable, positive, and professional interactions, effectively resolving customer issues on the first call.
- Identified and cross-sold prospects on various product offerings, presenting and explaining recommended solutions while overcoming buying obstacles.
- Streamlined claims processing by coordinating with underwriters and adjusters for timely resolutions.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
Prior Authorization Processor- Contract
Wollborg Michelson Recruiting
El Dorado, AR
02.2024 - 04.2024
- 3 month contract processing prior authorizations for BCBS
- Facilitated the authorization process to ensure timely patient access to necessary treatments, utilizing a deep understanding of medical terminology and coding systems such as ICD-10 and CPT.
- Demonstrated strong organizational skills by effectively prioritizing tasks in a fast-paced environment, ensuring efficient workflow and minimal delays in processing authorizations.
- Maintained clear and precise communication with healthcare providers and insurance representatives, ensuring accuracy and attention to detail throughout the authorization process.
- Processed high volumes of documents with attention to detail and accuracy.
- Implemented workflow improvements, enhancing operational efficiency across teams.
Member Service Representative- Contract
Globe Life
McKinney, TX
11.2022 - 02.2023
- Successfully worked 3 month remote position assisting customers with plan payments and benefits inquires.
- Addressed phone and written inquiries by providing detailed information on membership fees, policies, processes, benefits, and services, ensuring member satisfaction and retention.
- Investigated, resolved, or escalated membership and payment issues, processed payments and applications, and assessed member eligibility to maintain efficient operations.
- Documented all member interactions and maintained accurate records to support effective communication and service delivery.
- Provided exceptional customer support and resolved inquiries effectively.
- Managed account updates and ensured data accuracy in client records.
Member Services Representative- Contract
Cognizant
Bastrop, LA
10.2020 - 09.2022
- 24 month remote contract position
- Managed customer relations for government benefits, ensuring prompt and accurate response to all inquiries.
- Verified caller information to maintain confidentiality and referenced state databases to provide case-specific information.
- Processed credit/debit card payments and facilitated the transfer of calls to higher-tier support for complex issues.
- Delivered exceptional member support through effective communication and problem-solving strategies.
- Assisted in resolving complex member inquiries, enhancing overall satisfaction and retention.
Customer Service Representative
Results Company
Palestine, TX
06.2019 - 06.2020
- Managed customer relations for clients specializing in government benefits, ensuring prompt and accurate responses to inquiries while verifying personal information.
- Provided high-quality customer service for a global retail store, including processing online orders and handling credit/debit card payments over the phone.
- Facilitated resolution of customer issues by accessing order histories and transferring complex cases to higher-tier support for cancellations, complaints, and disputes.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier/Customer Service
Dairy Queen
Athens, TX
01.2019 - 06.2019
- Provided exceptional customer service by efficiently processing orders and managing transactions.
- Ensured a welcoming environment by maintaining cleanliness and organization of the storefront.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent reconciliation at shift end.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
Direct Care Worker (DCW)
Faith and Hope Independent Living
Monroe, LA
12.2017 - 01.2019
- Supported patient well-being through administering treatments, preparing meals, managing laundry, and maintaining a clean environment.
- Monitored and reported changes in health conditions while performing errands and grocery shopping to ensure comprehensive patient care.
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Implemented individualized care plans, ensuring compliance with health and safety regulations.
- Monitored client behavior and reported changes to healthcare professionals for timely intervention.
Direct Service Worker
Body and Soul
Bastrop, LA
12.2017 - 07.2018
- Assisted clients with essential daily activities including bathing, feeding, dressing, and transportation while ensuring adherence to company policies and privacy standards.
- Maintained comprehensive daily records of activities and services provided, contributing to accurate client account logs.
- Provided direct support to individuals with disabilities, enhancing quality of life and independence.
- Facilitated daily living activities, ensuring client safety and well-being during care routines.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet client needs.
Factory Worker
DG Foods
Bastrop, LA
07.2015 - 01.2018
- Maintained a safe work environment and adhered to company policies and procedures to support operational efficiency and safety standards.
- Ensured product quality, contributing to the achievement and maintenance of high quality ratings.
- Operated machinery to maintain efficient production flow.
- Conducted quality inspections to ensure product standards were met.
- Maintained cleanliness and organization of work area to comply with safety regulations.
Call Center Representative
CPSI Texas Health and Human Resources
Athens, TX
12.2014 - 07.2015
- Provided accurate account information and assistance to clients regarding private insurance and local government benefits, ensuring compliance with HIPAA regulations.
- Authorized to make account changes with client consent, maintaining confidentiality and adhering to company policies.
- Implemented process improvements that enhanced call handling efficiency and reduced wait times.
- Mentored new representatives on best practices for effective communication and problem resolution.
- Utilized CRM systems to track interactions and document customer feedback accurately.
Call Center Representative
Trubridge Account Assurance
Monroe, LA
03.2014 - 12.2014
- Managed client communications through outbound calls, successfully resolving complaints and negotiating customer product lines to enhance satisfaction and loyalty.
- Monitored billing and facilitated order placements while marketing cross-sale products, reporting key data to management to maintain high-quality service standards.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Utilized CRM systems to track interactions and document customer feedback accurately.
- Improved customer relations through professional communication and negotiation tactics in credit collections.
- Ensured compliance with industry regulations, adhering to strict ethical guidelines during collections efforts.
- Negotiated payment arrangements with borrowers, resulting in increased collections and reduced loss exposure.
Data Analyst
Loan Document Processing JPMorgan Chase Bank
Monroe, LA
04.2013 - 03.2014
- Analyzed and reviewed legal and mortgage documents, ensuring accuracy and compliance, while monitoring vendor output to maintain quality standards.
- Conducted comprehensive research into case information and mortgage contracts to facilitate effective dispute resolution and implemented procedural changes to enhance administrative efficiency.
- Analyzed loan documentation to ensure compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to streamline loan processing workflows, improving efficiency by identifying bottlenecks.
- Implemented automation techniques that reduced manual data entry errors and improved overall accuracy of loan documents.
Education
General Studies (High school diploma or GED) - General Studies
Bastrop High School
Bastrop, LA05.2010
Skills
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- Call center experience
- Documentation
- Data collection
- CRM software proficiency
Certification
- Licensed Health Insurance Agent
- Certified Notary Public
- Remote online notary certificate
Timeline
Licensed Medicare Insurance Agent- Contract
Elite Health Insurance
10.2025 - 01.2026
Licensed Insurance Agent- Contract
The Residual Brothers LLC
05.2025 - 07.2025
Licensed Insurance Agent- Contract
HealthPlanOne
07.2024 - 03.2025
Prior Authorization Processor- Contract
Wollborg Michelson Recruiting
02.2024 - 04.2024
Licensed Insurance Agent- Contract
ResultsCX
08.2023 - 05.2024
Member Service Representative- Contract
Globe Life
11.2022 - 02.2023
Member Services Representative- Contract
Cognizant
10.2020 - 09.2022
Customer Service Representative
Results Company
06.2019 - 06.2020
Cashier/Customer Service
Dairy Queen
01.2019 - 06.2019
Direct Care Worker (DCW)
Faith and Hope Independent Living
12.2017 - 01.2019
Direct Service Worker
Body and Soul
12.2017 - 07.2018
Factory Worker
DG Foods
07.2015 - 01.2018
Call Center Representative
CPSI Texas Health and Human Resources
12.2014 - 07.2015
Call Center Representative
Trubridge Account Assurance
03.2014 - 12.2014
Data Analyst
Loan Document Processing JPMorgan Chase Bank
04.2013 - 03.2014
General Studies (High school diploma or GED) - General Studies
Bastrop High School