Khamya McNeal
Manassas,VA
Summary
Dedicated Customer Support Agent skilled in resolving inquiries and complaints through effective communication. Achieved high customer satisfaction by accurately processing rental agreements and payments using software systems. Committed to supporting team performance during peak hours to maintain service excellence.
Former Division 1 Basketball Player with 5 years of experience, excelling in leadership and team dynamics. Demonstrates skills in conflict resolution, time management, and critical thinking, with a proven track record of fostering a culture of growth and collaboration. Passionate about leveraging sports coaching and motivational abilities to drive team success and personal development.
Overview
1
1
year of professional experience
Work History
Customer Support Agent
Sixt Rent A Car
Arlington, VA
08.2025 - Current
- Assisted customers with inquiries regarding vehicle availability and rental processes.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed rental agreements and payments accurately using company software systems.
- Provided support to team members during peak hours to maintain service quality.
Education
No Degree - Health Sciences
Syracuse University
Syracuse, NYNo Degree - Criminal Justice
George Mason University
Fairfax, VABachelor of Science - Sociology
Stetson University
DeLand, FL05.2024
Skills
- Complaint handling
- Critical thinking
- Customer service excellence
- Shipping and receiving
- Conflict resolution
- Time management
- Organization
- Leadership
Timeline
Customer Support Agent
Sixt Rent A Car
08.2025 - Current
No Degree - Health Sciences
Syracuse University
No Degree - Criminal Justice
George Mason University
Bachelor of Science - Sociology
Stetson University