Khandaker T Islam
Queens,NY
Summary
Dynamic professional with a proven track record at Swissport USA, excelling in documentation verification and building rapport. Mastered efficient gate operations and hospitality, significantly enhancing customer satisfaction. Skilled in networking and persuasion, adept at driving growth and fostering positive relationships. Achieved notable achievements through a blend of hard and soft skills, contributing to operational excellence.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Swissport USA
Queens, NY
04.2024 - Current
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Printed itineraries and tickets for passengers each day.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Carried and operated radio or pager to communicate with airport personnel.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
Customer Service Representative
Duane Reade
Manhattan, NY
01.2022 - 11.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
Outside Sales Representative
Spectrum
Queens, NY
12.2023 - 04.2024
- Researched potential clients, identified decision makers and developed relationships with them.
- Gathered data on competitors' products, prices, and sales techniques.
- Generated leads through cold calling, networking events, referrals.
- Provided technical support to existing customers regarding product usage and installation.
- Attended industry trade shows to promote company products and services.
- Managed accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Analyzed sales performance metrics such as conversion rates, average order size.
Life Insurance Agent
New York Life Insurance Co
Manhattan, NY
02.2023 - 03.2024
- Provided personalized service to clients by phone, email, or in-person meetings.
- Analyzed client portfolios to determine best investment opportunities.
- Evaluated current financial situation of clients before recommending any policy changes.
- Collaborated in sessions to devise plans for improving sales outcomes.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Provided death benefits by delivering policy proceeds and reassessing client needs.
- Participated in professional development opportunities to enhance insurance knowledge and sales skills.
Shift Manager
Dunkin' Donuts
Queens, NY
04.2021 - 12.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Processed weekly payroll information using appropriate software applications.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-2021
Associate of Arts - Computer And Information Sciences
Queensborough Community College
Oakland Gardens, NYSkills
- Efficient Gate Operations
- Documentation verification
- Typing proficiency
- Hospitality and accommodation
- Building rapport
- Networking
- Persuasion techniques
Languages
Hindi
Professional
Bengali
Native/ Bilingual
Urdu
Professional
Timeline
Passenger Service Agent
Swissport USA
04.2024 - Current
Outside Sales Representative
Spectrum
12.2023 - 04.2024
Life Insurance Agent
New York Life Insurance Co
02.2023 - 03.2024
Customer Service Representative
Duane Reade
01.2022 - 11.2024
Shift Manager
Dunkin' Donuts
04.2021 - 12.2022
High School Diploma -
Hillcrest High School
Associate of Arts - Computer And Information Sciences
Queensborough Community College