Khang Nguyen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assembly Worker
Karl Storz Endoscopy
10.2023 - Current
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Notified supervisor of issues with equipment or production.
Service Manager
I Craze Yogurt
07.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Customer Service Representative
Mai Le
07.2010 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Organizational Administration
Computer Science Institute
Worcester, MA07.2023
Associate of Science - Biomedical Engineering
Quinsigamond Community College
Worcester, MA05.2022
Skills
- Sales expertise
- Staff education and training
- Retail store support
- Professional telephone demeanor
- Recordkeeping strengths
- Order fulfillment
- Complaint resolution
- Money handling abilities
Certification
Organizational Administration - Business certificate
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Assembly Worker
Karl Storz Endoscopy
10.2023 - Current
Service Manager
I Craze Yogurt
07.2023 - Current
Customer Service Representative
Mai Le
07.2010 - 07.2013
Certificate - Organizational Administration
Computer Science Institute
Associate of Science - Biomedical Engineering
Quinsigamond Community College
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