Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Interests
Quote
Timeline
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Khang Sharp

Khang Sharp

Clarksburg,United States

Summary

With strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am well-prepared to contribute to team success and deliver positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Analyst

Guidehouse
04.2021 - Current
  • Lead the User Acceptance Testing (UAT) effort in support of testing system functionality and software releases
  • Mentor new team members in the UAT process and business processes of supporting the client
  • Create and manage various complex non-technical training materials for end-users and internal Standard Operating Procedures (SOPs) for team members to streamline operational processes
  • Lead, manage and resolve non-technical infrastructure changes to the software the client utilizes
  • Collaborate with cross-functional teams (developers, operations) and the clients to determine the root cause of reported issues to deliver effective resolutions and remediation to the client's requests
  • Lead meetings with the stakeholders to discuss and provide support with business processes, system enhancements, and enhancement requests
  • Understand client's comprehensive management business and operation objectives to support client in business functions, workflows, reports, and unique needs
  • Identify, troubleshoot, and resolve incoming system problems and other requests from end-users with a high level of customer service

Clinical Project Coordinator

The Emmes Company
07.2019 - 04.2021
  • Compiled, consolidated, edited, formatted, and distributed technical and non-technical reports
  • Created and improved Project Reference Manual for project start up activities
  • Maintained project documents, archival and retrieval
  • Assisted in scheduling conferences and maintaining project calendars
  • Participated in the development and maintenance of database software for entering, retrieving, modifying, and manipulating data to generate various documents
  • Tracked, prepared, and submitted deliverables to clients
  • Managed and troubleshooted website clinical contents, development, and end-user access

Education

Bachelor of Science - Business Administration

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Requirements gathering
  • Data analysis
  • Decision-making
  • Problem-solving
  • Analytical thinking
  • User acceptance testing
  • Stakeholder management
  • Team collaboration
  • Time management

Certification

Certified Product Owner Scrum Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional
Vietnamese
Native or Bilingual

Interests

Traveling

Painting

Going to the movies

Seeking new restaurants

Spend time with friends and family

Cooking and baking

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Business Analyst

Guidehouse
04.2021 - Current

Clinical Project Coordinator

The Emmes Company
07.2019 - 04.2021

Bachelor of Science - Business Administration

University of Maryland Global Campus

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Khang Sharp