Khanh Le
San Gabriel,CA
Summary
Customer-focused manager with a strong background in beverage service, cash handling, and store operations. Skilled in training team members, solving customer concerns, and maintaining cleanliness, safety, and inventory standards.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Manager
R&B Tea
Rosemead, California
2025.09 - 2026.09
- Trained staff on beverage preparation, service standards, and cash handling to ensure consistent quality and customer satisfaction.
- Resolved customer issues and upheld service standards to enhance customer experience.
- Monitored inventory, ordered supplies, and restocked tea bar essentials to maintain operational efficiency.
- Maintained cleanliness across counters, equipment, and seating areas.
- Followed all applicable laws, regulations, and industry standards.
Team Member
R&B Tea
Rosemead, California
2022.10 - 2025.09
- Operated a cash register and processed customer payments through the point-of-sale system.
- Maintained cleanliness of counters, tables, equipment, and dining areas to enhance customer experience.
- Prepared espresso drinks, brewed coffee, and specialty beverages following café standards.
- Greeted customers, provided information, and recommended menu items to improve customer satisfaction.
Team Member
Lee's Sandwiches
Alhambra, California
2021.10 - 2022.09
- Welcomed customers and provided detailed information about menu items and ingredients to enhance their dining experience.
- Prepared sandwiches, pastries, and beverages, ensuring adherence to Lee's Sandwiches recipes and quality standards for customer satisfaction.
- Handled cash register transactions and processed payments through the point-of-sale system.
- Replenished display cases with fresh bread, fillings, drinks, and packaged items, maintaining an appealing presentation for customers.
- Followed food safety procedures for handling, labeling, and storing ingredients.
Education
Bachelor's Degree - Computer Science
California State University, Los Angeles
Los Angeles, CA2027-05
High School Diploma -
San Gabriel High School
San Gabriel, CA2021-05
Skills
- Inventory management
- Health compliance
- Staff training
- Customer relations
- Time management
- Problem solving
- Analytical thinking
- Team leadership
- Communication skills
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- Food Handler
- Food Protection Manager
Timeline
Manager
R&B Tea
2025.09 - 2026.09
Team Member
R&B Tea
2022.10 - 2025.09
Team Member
Lee's Sandwiches
2021.10 - 2022.09
Bachelor's Degree - Computer Science
California State University, Los Angeles
High School Diploma -
San Gabriel High School