Khannan Durr
Birmingham,USA
Summary
Account Manager with 5+ years of progressive experience in operations and client-facing roles. Combines account management, client relations, and team leadership to oversee large staffing rosters, optimize scheduling for 1,600+ weekly labor hours, and resolve escalations to preserve key accounts. Proven track record in contract negotiation, operational improvements, and networking to drive client retention and new business; seeks to apply strategic planning and results-driven execution to expand account portfolios and enhance service delivery.
Overview
5
5
years of professional experience
Work History
Account Manager
Allied Universal Security Services
Bessemer, USA
02.2024 - Current
- Led scheduling and oversight for 70+ member staff, managing 1,600+ weekly labor hours to ensure compliance and coverage.
- Built strong client relationships through proactive communication, increasing client satisfaction and repeat business.
- Maintained high client retention by delivering consistent service and anticipating client needs.
- Managed multiple account portfolios with timely updates and swift issue resolution to preserve service quality.
- Resolved escalated client issues, preventing loss of key accounts while preserving professional relationships.
- Conducted regular account reviews to identify operational improvements and track performance against goals.
- Negotiated contract terms with clients to secure mutually acceptable agreements and protect company margins.
- Established clear client-internal communication channels to streamline operations and improve project execution.
- Expanded professional network through industry events, generating leads and opportunities for new business growth.
Site Supervisor
Allied Universal Security Services
Bessemer, USA
03.2023 - 03.2024
- Trained new hires on site policies and procedures, reducing onboarding time and improving compliance.
- Maintained detailed records and equipment logs to support audits and streamline handovers.
- Coordinated with personnel and managers to meet strict project timelines and deliverables.
- Enforced on-site safety protocols to protect staff and reduce incidents.
- Scheduled team shifts to maximize coverage and maintain operational continuity.
- Implemented safe operating procedures to ensure consistent task execution.
- Conducted regular safety inspections to identify hazards and drive measurable improvements.
- Guided employees and contractors to complete tasks on deadline while providing hands-on support.
Security Professional
Allied Universal Security Services
01.2023 - 06.2023
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Documented incident reports with comprehensive details to ensure accurate record-keeping and thorough follow-up.
- Welcomed guests professionally to create a positive environment while prioritizing safety and security.
- Promoted to supervisor role within months of employment, demonstrating adaptability and leadership potential.
Machine Engineer
Sterilite Warehouse
Birmingham, USA
09.2021 - 04.2023
- Collaborated with research and development teams to test new materials for manufacturing processes, delivering insights that informed material selection and application.
- Increased production output with the design and implementation of innovative engineering solutions.
- Developed customized automation systems for clients, ensuring optimal performance within their specific industries.
- Optimized machine efficiency through regular maintenance and effective troubleshooting, contributing to improved operational reliability.
- Conducted root cause analysis investigations for equipment failures, providing detailed reports and recommendations for corrective action plans.
- Achieved cost savings through careful evaluation of material usage, optimizing resources, and minimizing waste.
- Provided technical support to customers, resolving concerns related to machine operation and maintenance to enhance user satisfaction.
- Stayed current with industry trends and advancements, continuously seeking opportunities to apply new technologies or techniques to improve overall machine performance.
- Enhanced workplace safety by conducting thorough risk assessments and implementing preventive measures.
Education
Associates in Business Administration -
University of Alabama At Birmingham
Birmingham, AL05-2024
High School Diploma -
Huffman High School
Birmingham, AL01-2020
Skills
- National account management
- Client retention strategies
- Customer relations
- Account oversight
- Client reporting
- Sales forecasting
- Performance tracking
- Data analytics
- Strategic planning
- Team collaboration
- Employee mentoring
- Networking
- Issue resolution
- Staff and talent management
Languages
English, Native
Additional Information - Accomplishments
- Promoted from Security Guard to Site Supervisor within 3 months, and to Account Manager shortly after, due to exceptional leadership and reliability.
- Led the turnaround of a high-risk account, securing a 4-year contract renewal after it was nearly lost under previous management.
- Negotiated raises for all site employees and extended those increases to 7 additional distribution centers nationwide.
- Managed over 1,600+ labor hours per week, leading one of the highest-volume facilities worldwide in hours worked.
- Oversaw a team of 70+ employees, ensuring compliance, performance, and site satisfaction across multiple shifts.
- Spearheaded operational improvements, increasing employee morale, reducing turnover, and improving client satisfaction.
- Selected for national deployment to Mississippi for a month-long assignment, personally leading the protection of a scientific team collecting environmental data.
- Built a reputation as a trusted leader and negotiator, consistently delivering results under pressure while elevating team and company performance.
Timeline
Account Manager
Allied Universal Security Services
02.2024 - Current
Site Supervisor
Allied Universal Security Services
03.2023 - 03.2024
Security Professional
Allied Universal Security Services
01.2023 - 06.2023
Machine Engineer
Sterilite Warehouse
09.2021 - 04.2023
Associates in Business Administration -
University of Alabama At Birmingham
High School Diploma -
Huffman High School