KHANYISILE FAKUDZE
Rand West City,RSA
Summary
For me hospitality is not just a profession but a who I am. Naturally, I am person who loves to create an environment where people can be comfortable, happy and feel a sense of community. Following my heart, I pursed a National Diploma in Hospitality Management at the International Hotel School. While studying I gained professional and soft skills that I believe make me an asset to any organisation I am a part of. I showcased and developed my skills at hotels like Holiday Inn and Protea Hotel amongst others. Keen to learn about hospitality in its various forms I gained experience in several departments from housekeeping, being a receptionist and to even being a junior chef; My goal was to be a well-rounded individual in the industry. The Food & Beverage department is where I found my niche.
Overview
10
10
years of professional experience
Work History
Server
Polo Boca Raton
Boca Raton, Florida
10.2025 - Current
- Delivered food and drinks promptly to tables while maintaining professionalism.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Performed opening and closing duties, including dining area setup and supply restocking.
- Informed customers about daily specials and signature menu items.
- Described ingredients and cooking methods for menu items upon request.
- Provided exceptional customer service to improve guest dining experiences.
Server
Alpine Country Club
New Jersey , NY
05.2025 - 10.2025
- Delivered exceptional customer service to elevate guest dining experiences.
- Accurately took food and beverage orders, ensuring efficiency.
- Operated POS terminals for order entry, bill splitting, and total calculation.
- Prepared drinks according to established recipes.
- Received member orders promptly and accurately.
- Executed opening and closing duties, including dining area setup and supply restocking.
Dining Staff
Frenchman's Creek Beach & Country Club
09.2023 - 05.2025
- Prepping tables with sanitation and order.
- Promoting teamwork by assisting colleagues to elevate an exceptional service.
- Writing a detailed End of shift report sales for every shift in Excel Spreadsheet.
- Providing excellent service while following COMPANY policies and procedures.
- Immediately attend Guest upon arrival.
- Collecting payment balance with receipts.
- Responding to queries about meal preparation and service.
Bartender & Server
THIRST
Wynberg, RSA
08.2022 - 08.2023
- Whilst working at THIRST I also used my skills in the following national events: DSTV delicious 'Burna boy', MFest 'BMW' function, Gay pride event.
- Offer consumer goods packages to corporate and clients.
- Collaborate with barbacks and other team members to keep facility clean, organized and well stocked.
- Providing a pleasant drinking experience for guests.
Call Center Agent
TELKOM
01.2021 - 01.2022
- Respond to customer inquiries and educate customer about our products and services.
- Handle and resolve customer complaints.
- Assisted customers with inquiries about services and billing issues.
- Resolved technical issues for customers using company products and services.
- Managed high-volume of inbound and outbound customer calls.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Resolved customer service inquiries promptly and efficiently.
Receptionist and Waitress
MIDRAND CONFERENCE CENTER
Halfway House, RSA
01.2017 - 01.2018
- Offer consumer goods packages to corporate and clients.
- Collaborate with barbacks and other team members to keep facility clean, organized and well stocked.
- Providing a pleasant drinking experience for guests.
- Answering incoming calls, handling emergency calls, announce the guests' arrival.
- Greet and escort customer to their tables.
- Prepare tables by setting up lines, silverware and glasses.
- Take and prepare food and drinks orders for guests.
Part-Time Room Attendant
HOLIDAY INN
Midrand, RSA
04.2016 - 05.2016
- Managed laundry duties, ensuring fresh linens were available daily.
- Replenished supplies and amenities to enhance guest comfort.
- Cleaned and sanitized guest rooms following established hotel standards.
- Reported maintenance issues to ensure prompt resolution for guest satisfaction.
- Collaborated with housekeeping team to maintain efficient workflow throughout shifts.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Education
Occupational Health Safety in the Workplace Certificate -
Greenview Training and Development Skills Centre
JHB, RSA01.2019
Diploma in Hospitality Management -
International Hotel School
Sunninghill, JHB, RSA01.2017
National Senior Certificate -
Hoerskool Westonaria
Rand West City, JHB, RSA01.2014
Skills
- Customer service
- Organizational skills
- Empathy and persuasion
- Collaborative teamwork
- Attention to detail
- MS Office proficiency
Accomplishments
Food and Wine Show
Hobbies and Interests
- Food and Wine
- Health & Fitness
- Hiking
- Community centre volunteering
- Events Management
Locations
- Van Der Stel Street, Rand West City, JHB, 1779
- 5 Eglin Road, Sunninghill, JHB, 2191
- Mosenthal S Markade 84 Helen Joseph St, JHB, JHB, 2000
- 66 Pendulum Road, Halfway House, Midrand, 1685
- 123 Rivonia Road, Sandown, Sandton, 2196
- 12 Chardwick Ave, Wynberg, Johannesburg, 2090
Timeline
Server
Polo Boca Raton
10.2025 - Current
Server
Alpine Country Club
05.2025 - 10.2025
Dining Staff
Frenchman's Creek Beach & Country Club
09.2023 - 05.2025
Bartender & Server
THIRST
08.2022 - 08.2023
Call Center Agent
TELKOM
01.2021 - 01.2022
Receptionist and Waitress
MIDRAND CONFERENCE CENTER
01.2017 - 01.2018
Part-Time Room Attendant
HOLIDAY INN
04.2016 - 05.2016
Occupational Health Safety in the Workplace Certificate -
Greenview Training and Development Skills Centre
Diploma in Hospitality Management -
International Hotel School
National Senior Certificate -
Hoerskool Westonaria