KHAOULA BOUROUBA
CHICAGO
Summary
Customer Service Professional with over three years of experience in aviation support, excelling in conflict resolution and time management. Demonstrates exceptional communication and problem-solving skills, enhancing customer satisfaction and fostering team collaboration. Committed to safety compliance and continuous innovation, leveraging multilingual abilities to improve service delivery in dynamic environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Envoy Airlines
- Processed flight reservations and modifications, ensuring seamless customer experiences.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer need
- • Manage passenger boarding processes, ensuring accuracy and compliance with airline procedures.
- Assist passengers by resolving issues prior to boarding and completing check-in operations.• Operate the jet bridge, coordinate aircraft arrival, open aircraft doors, and verify complete passenger deplaning
Customer Service
Swissport
Chicago
- 12.2024
- Assisted customers with inquiries, enhancing satisfaction and resolving issues efficiently.
- Managed service desk operations, improving response time and customer retention.
- Collaborated with team to streamline processes, leading to improved service delivery.
- Addressed customer complaints, achieving high resolution rates and positive feedback.
- Utilized communication skills to foster positive client relationships and loyalty.
Passenger Assistance Agent
United Ground Express
Chicago, Illinois
06.2023 - 09.2024
- Assist passengers with special needs, ensuring seamless boarding and comfort.
- Resolve passenger inquiries, delivering exceptional service and satisfaction.
- Adhere to safety regulations, promoting a secure travel environment.
- Encourage team collaboration to uphold customer service excellence.
Customer Service Representative
Worldwide Flight Services Inc
Chicago, Illinois
08.2022 - 05.2023
- Handled customer inquiries and resolved service issues professionally
- Assisted with booking and ticketing services using computer systems
- Managed customer complaints with a problem-solving approach
- Collaborated with colleagues to ensure a smooth and efficient service process.
Elementary School Teacher
Algeria
Algeria
09.2021 - 08.2022
- Developed and implemented lesson plans, fostering a positive learning environment
- Motivated students to achieve their academic potential
- Assessed student progress and communicated effectively with parents and guardians.
Education
Master of Business - Business Law
University of Algeria
Algeria01.2020
Skills
- Customer Communication, Problem Solving, Conflict Resolution, Team Collaboration, Human Resources, Time Management, Safety Compliance, Computer Science
Certification
Certificate in Computer Science
LANGUAGES
English, Arabic, French.
Timeline
Passenger Assistance Agent
United Ground Express
06.2023 - 09.2024
Customer Service Representative
Worldwide Flight Services Inc
08.2022 - 05.2023
Elementary School Teacher
Algeria
09.2021 - 08.2022
Customer Service
Swissport
- 12.2024
Master of Business - Business Law
University of Algeria
Customer Service Representative
Envoy Airlines