Kharece Dean-Rosario
DeKalb,IL
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Envision Unlimited
, Illinois
03.2018 - Current
- Lead divisional intake operations, managing comprehensive enrollment processes from initial referral through client orientation and service initiation
- Complete complex IDHS paperwork including new funding packets, 1:1 funding requests, in-home day programs, and rate change submissions
- Collect, collate, and disseminate Division's monthly program rosters
- Assist in orientation of new clients into the Division, including all paperwork.
- Assist with record keeping of referrals and enrollment data; assist in tracking referrals and leads.
- Communicate effectively with referral agencies and facility staff
- Attend in service trainings and other meetings as required
- Coordinate special projects as assigned.
Manager of Case Management
Neumann Family Services
, Illinois
12.2017 - 03.2018
- Supervised team of case managers (QIDPs), providing ongoing guidance, performance evaluations, and training on individualized service plan development
- Ensured quality assurance and regulatory compliance with state, federal, and Medicaid requirements, maintaining audit-ready documentation
- Coordinated holistic, person-centered care for individuals with developmental disabilities and mental health challenges, bridging clients, families, and external providers
- Provided leadership during crisis interventions, ensuring adherence to safety protocols and effective resolution strategies
Clinical Case Manager
Neumann Family Services
, Illinois
09.2012 - 12.2017
- Managed comprehensive services for 150+ individuals with intellectual disabilities, physical disabilities, and persistent mental illness
- Facilitated agency-wide clinical coordination including psychiatric, medical, dental, physical/occupational therapy, optical, and podiatric services
- Developed collaborative, person-centered program plans with clinical treatment teams during bi-annual IPP meetings, ensuring continuity of care across inpatient and outpatient settings
- Maintained all client social service benefits and completed comprehensive case management assessments and clinical documentation
- Served on-call rotation for crisis management, coordinating emergency medical and psychiatric hospitalizations as needed
- Documented and billed all services in compliance with Medicaid Rehabilitation Option (MRO) guidelines within required timeframes
Psychosocial Rehabilitation Instructor
Neumann Family Services
, Illinois
07.2011 - 09.2012
- Provided direct supervision and instructional training to consumers during group and individual sessions aligned with individual program plans
- Prepared and submitted detailed lesson plans for group sessions, documenting all training activities and behavioral incidents per agency protocols
- Participated in program plan development, initiated referrals for additional services, and provided/arranged safe transportation for community outings
Office Manager
State of Mind Mental Health Services
, Illinois
04.2009 - 01.2011
- Secured provider credentials with 10+ insurance companies (local and national carriers), establishing billing infrastructure for mental health practice
- Supported DUI Evaluation and Risk Education licensing process with Illinois Department of Human Services Office of Alcoholism and Substance Abuse
- Ensured HIPAA compliance and created client satisfaction surveys to measure service quality and operational effectiveness
- Managed insurance verification, appointment scheduling with 24-hour confirmations, office operations, and document control systems
Timeline
Intake Coordinator
Envision Unlimited
03.2018 - Current
Manager of Case Management
Neumann Family Services
12.2017 - 03.2018
Clinical Case Manager
Neumann Family Services
09.2012 - 12.2017
Psychosocial Rehabilitation Instructor
Neumann Family Services
07.2011 - 09.2012
Office Manager
State of Mind Mental Health Services
04.2009 - 01.2011