Kharizma Montanez
White Plains,USA
Summary
Personable and dedicated Customer Service Professional with extensive experience across diverse industries. Known for an upbeat, positive attitude, exceptional interpersonal skills, and a focus on customer satisfaction. Excels in fast-paced environments through process optimization and a commitment to quality and speed. Results-oriented and passionate about building relationships, cultivating partnerships, and growing businesses. Also a licensed New York State Esthetician, driven by innovation and a deep interest in holistic beauty and wellness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Expert
Peloton
2023.09 - 2024.07
- Provided tailored customer service solutions to existing and prospective members.
- Empowered clients to pursue personal wellness goals through education and motivation.
- Remained current on products, features, and content to support marketing and sales.
- Assisted customers in identifying and selecting fitness equipment based on individual needs.
- Surpassed sales goals through effective engagement and closing strategies.
- Supported store functions including inventory, merchandising, and event coordination.
- Participated in interdepartmental initiatives such as retail partnerships and wellness programs.
- Utilized encrypted POS software and maintained customer data confidentiality.
Licensed Beauty Advisor (LBA)
Sephora
2022.08 - 2023.03
- Created personalized, welcoming shopping experiences for diverse clientele.
- Demonstrated and sold skincare, haircare, and cosmetic products.
- Matched clients with products suited to their skin type and goals.
- Educated clients on skincare routines and makeup applications.
- Maintained proper product displays and ensured NYS sanitation compliance.
Insurance Verification (Temp)
WJCS
2021.10 - 2021.12
- Verified insurance coverage and explained benefits to patients.
- Ensured confidentiality of health records per HIPAA standards.
- Accessed and confirmed Medicaid/Medicare eligibility and coverage online.
- Resolved discrepancies in medical coding and collaborated with team members.
- Compiled comprehensive reports for management review.
- Utilized software to create invoices, reports, and patient documents.
Student Esthetician
New York School of Esthetics Day Spa
2021.04 - 2021.09
- Performed customized facials, peels, and advanced skin treatments.
- Utilized techniques such as microdermabrasion, dermaplaning, and microneedling.
- Delivered full-body treatments, including scrubs, wraps, and waxing.
- Specialized in anti-aging, brightening, and deep cleansing facials.
- Conducted thorough skin analyses and treatment planning.
- Executed professional makeup applications for all occasions.
Nurse Coordinator
Access Nursing Services
2014.10 - 2017.04
- Coordinated schedules for 30 nurses and maintained regulatory documentation.
- Served as liaison between patients, agencies, and medical providers.
- Ensured compliance with Department of Health and CHAP standards.
- Documented medical interactions and handled sensitive patient information.
- Translated communications for Spanish-speaking clients as needed.
Assistant Store Manager
Sears
2011.12 - 2014.08
- Oversaw daily store operations, team performance, and customer service.
- Managed merchandising efforts to maximize product visibility.
- Conducted training to enhance staff selling techniques and service skills.
- Scheduled shifts and processed payroll, ensuring compliance and efficiency.
- Resolved customer issues and implemented loss prevention strategies.
- Optimized inventory management and reduced product shrinkage.
Education
Bachelor of Business Administration (BBA) -
Berkeley College
Licensed Esthetician -
New York School of Esthetics
01.2021
Skills
- Customer Relations & Service
- Retail & Sales Operations
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Inventory & POS Systems
- HIPAA Compliance
- Medical Billing & Insurance Verification
- Leadership & Staff Training
- Conflict Resolution
- Creative Direction
- Documentation & Reporting
- Inbound/Outbound Communication
- Detail-Oriented & Organized
Certification
- NYS Makeup Certifications
- NYS Barbicide Certification – 2025
- NYS COVID-19 Safety Certification – 2025
- NYS Infection Control Certification – 2025
Timeline
Sales Expert
Peloton
2023.09 - 2024.07
Licensed Beauty Advisor (LBA)
Sephora
2022.08 - 2023.03
Insurance Verification (Temp)
WJCS
2021.10 - 2021.12
Student Esthetician
New York School of Esthetics Day Spa
2021.04 - 2021.09
Nurse Coordinator
Access Nursing Services
2014.10 - 2017.04
Assistant Store Manager
Sears
2011.12 - 2014.08
Bachelor of Business Administration (BBA) -
Berkeley College
Licensed Esthetician -
New York School of Esthetics