Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kharizma Thomas

Columbus,GA

Summary

Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Olive Garden Restaurant. Expert in cash handling and exceptional customer service, achieving significant improvements in guest engagement and satisfaction. Skilled in teamwork and problem-solving, consistently meeting business needs with a strong work ethic and organizational prowess. Dependable Student Life Office, successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Olive Garden Restaurant
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Rue 21 Store
10.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Host

Crackel Barrel
08.2022 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier Team Lead/Coffee Barista

Ellianos Coffee
03.2022 - 08.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier

Chic-Fil-A
01.2020 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Crisp County High School
Cordele, GA

Bachelor of Science - Education

Columbus State University
Columbus, GA
05.2026

Bachelor of Science - Psychology

Columbus State University
Columbus, GA
05.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Computing Skills
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Strong Organization
  • Customer service expertise
  • Scheduling appointments

Timeline

Server

Olive Garden Restaurant
10.2023 - Current

Sales Associate

Rue 21 Store
10.2022 - 10.2023

Host

Crackel Barrel
08.2022 - 10.2022

Cashier Team Lead/Coffee Barista

Ellianos Coffee
03.2022 - 08.2022

Cashier

Chic-Fil-A
01.2020 - 11.2021

High School Diploma -

Crisp County High School

Bachelor of Science - Education

Columbus State University

Bachelor of Science - Psychology

Columbus State University

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Kharizma Thomas