Kharli Singleton-Stahlman
Anchorage
Summary
A hardworking individual who is experienced in a variety of roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Manager
Ginger
08.2024 - Current
- Led team to enhance customer service quality and satisfaction through effective training.
- Monitored server performance and provided feedback to enhance server delivery.
- Facilitated communication between front-of-house and kitchen staff for improved accuracy
- Trained servers on order management, food service quality and how to build rapport with guests.
Hostess/Server
Club Paris
03.2021 - 06.2024
- Provided exceptional service to high volume of daily customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service by addressing customer needs promptly.
Receptionist
Allure Day Spa And Salon
09.2020 - 10.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
House Cleaner
Merry Maids
02.2019 - 12.2019
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Education
High School Diploma -
Robert Service High
Anchorage, AK05-2013
Skills
- Detail Oriented
- Scheduling and labor control
- Money handling
- Reservations Management
- Guest Engagement
Certification
- Food Handlers card
- TAPs Certification
Timeline
Server/Manager
Ginger
08.2024 - Current
Hostess/Server
Club Paris
03.2021 - 06.2024
Receptionist
Allure Day Spa And Salon
09.2020 - 10.2021
House Cleaner
Merry Maids
02.2019 - 12.2019
High School Diploma -
Robert Service High