Summary
Overview
Work History
Skills
Certification
Timeline
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Samantha Merritt

Samantha Merritt

Cape Coral,FL

Summary

Proven leader with a track record of enhancing customer service and sales targets at The Oasis Restaurant. Skilled in team management and customer loyalty programs, demonstrating exceptional organizational skills and attention to detail. Trained and supervised staff, significantly improving operational efficiency and service quality.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Server/Manager

The Oasis Restaurant
10.2015 - 08.2024
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

Bartender/Manager/

Z’s Sports Bar and Grill
01.2002 - 08.2014
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Skills

-Extremely customer oriented

-Great attention to detail

-Work well with everyone

-Very organized and efficient

-Outstanding work ethic

-Very punctual

-Time management skills

Certification

ServSafe Manager

Timeline

Server/Manager

The Oasis Restaurant
10.2015 - 08.2024

Bartender/Manager/

Z’s Sports Bar and Grill
01.2002 - 08.2014

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Samantha Merritt