Khasena Morton
Hampton,GA
Summary
Dynamic professional with a strong commitment to adapting swiftly to challenges, showcasing exceptional problem-solving skills. Proven ability to build and maintain robust relationships with clients and team members, facilitating collaborative success. Aiming to leverage expertise in relationship management and teamwork to drive organizational results.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Assurant
Remote
09.2024 - Current
- Reviewed and processed loss draft documents to ensure accuracy of information.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with fellow team members to manage large volume of claims.
Customer Success Specialist
National Debt Relief
Remote
09.2023 - 06.2024
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Implemented strategies that increased customer retention rates by 15%.
Receptionist
Nextaff
Jackson,, TN
08.2019 - 03.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
E-Commerce Specialist
Harry's Inc.
Remote
08.2022 - 08.2023
- Managed customer service inquiries through multiple channels including Facebook, Twitter, and Tik Tok.
- Identified potential opportunities for upselling services or products based on understanding of customers' needs.
- Provided technical assistance, troubleshooting support and resolution of customer inquiries.
Sales Chat Agent
The Reynolds and Reynolds Company
Remote
01.2022 - 05.2022
- Provided customers with product information and answered inquiries about services.
- Assisted customers with online purchases, order tracking and payment options.
- Identified potential upselling opportunities during customer conversations.
Call Center Representative
Advanced Call Center Technologies LLC
Remote
05.2021 - 02.2022
- Provided customer service and assistance to student loan borrowers regarding their accounts.
- Assisted with the completion of loan application documents, including verifying accuracy and completeness of information.
- Developed strategies to reduce delinquency rates by working with borrowers on payment plans or other alternatives.
Education
Psychology
Western Illinois University
Macomb, ILSome College (No Degree) -
MDT Institute
Duluth, GASkills
- Team building
- Social Perceptiveness
- Customer Relations
- Critical Thinking
- Conflict Resolution
Timeline
Customer Care Specialist
Assurant
09.2024 - Current
Customer Success Specialist
National Debt Relief
09.2023 - 06.2024
E-Commerce Specialist
Harry's Inc.
08.2022 - 08.2023
Sales Chat Agent
The Reynolds and Reynolds Company
01.2022 - 05.2022
Call Center Representative
Advanced Call Center Technologies LLC
05.2021 - 02.2022
Receptionist
Nextaff
08.2019 - 03.2024
Psychology
Western Illinois University
Some College (No Degree) -
MDT Institute