KHATARI HUGGINS
Hawthorne,CA
Summary
Operations leader with 10+ years of experience in the airline industry, specializing in airport operations, team leadership, and performance optimization. Proven ability to manage high-volume environments, improve on-time performance and lead cross-functional teams to exceed operational and customer service goals. Strong background in regulatory compliance, workforce planning and driving efficiency through data-driven decision making.
Overview
13
13
years of professional experience
Work History
Guest Service Manager
Spirit Airlines
Los Angeles, CA
01.2019 - Current
- Lead daily airport operations supporting 45+ flights and thousands of passengers, ensuring safe, efficient, and on-time performance.
- Managed and developed 150+ team members and business partners, improving productivity and service consistency.
- Ensure full compliance with FAA, DOT, and ADA regulations, maintaining safety and operational standards.
- Analyze performance metrics and implement process improvements that reduce delays and enhance customer satisfaction.
- Oversee guest services including ticketing, boarding, ramp, and baggage operations, minimizing service disruptions.
- Represent the company in small claims court hearings, presenting case details and resolving customer disputes professionally.
Interim General Manager (Acting)
Spirit Airlines
Los Angeles, CA
01.2021 - 01.2022
- Led the successful launch of a new airport station from the startup, establishing operational processes, staffing plans, and performance standards from the ground up.
- Directed full airport operations, overseeing workforce planning, performance management and cost control.
Operations Manager
Total Airport Services – Spirit Airlines Contract
Los Angeles, CA
01.2018 - 01.2019
- Managed daily airport operations for a contracted airline station, ensuring performance aligned with company and client expectations.
- Led hiring and onboarding of new employees, building and maintaining a high performing team.
- Trained and developed staff in operational procedures, safety standards, and customer service expectations.
- Monitored and ensured all KPIs were met, including on time performance, safety, and customer service metrics.
- Oversaw payroll processing, ensuring accuracy, compliance, and timely submission.
- Developed and managed schedules for 80+ agents, aligning staffing levels with flight schedules and operational demand.
- Coordinated with airline leadership and internal teams to maintain efficient and compliant operations.
Guest Service Supervisor
Swissport - Spirit Airlines Contract
Los Angeles, CA
01.2013 - 01.2018
- Supervised frontline teams in high-volume airport operations, ensuring excellent customer service and smooth daily operations.
- Resolved customer issues quickly and effectively, improving satisfaction and reducing escalations.
- Trained and coached employees to meet performance and service standards.
- Coordinated staffing and operational support with leadership to maintain efficiency during peak and irregular operations.
- Enforced safety procedures and compliance standards across all service areas.
Education
College - Business Administration
Pierce College
High School Diploma -
Venice High School
Skills
Operations Management Team Leadership & Staff Development Workforce Planning & Scheduling KPI & Performance Analysis Regulatory Compliance (FAA, DOT, ADA) Budgeting & Cost Control Customer Experience Strategy Process Improvement Crisis Management
Timeline
Interim General Manager (Acting)
Spirit Airlines
01.2021 - 01.2022
Guest Service Manager
Spirit Airlines
01.2019 - Current
Operations Manager
Total Airport Services – Spirit Airlines Contract
01.2018 - 01.2019
Guest Service Supervisor
Swissport - Spirit Airlines Contract
01.2013 - 01.2018
College - Business Administration
Pierce College
High School Diploma -
Venice High School