Khatora Watson
Freeport,NY
Summary
A diligent worker focused on providing optimal support and experience where these skills can be utilized. Offers enhanced care with flexible learning approach for patients. Experience in call center, office and in-home settings providing guidance to individuals.
Overview
5
5
years of professional experience
Work History
Senior Systems Representative
Brinco Mechanical Management Services
Freeport, NY
03.2024 - Current
- Responded promptly to customer inquiries, resolving issues or concerns related to requested services
- Coordinated with external vendors and subcontractors when additional resources were needed to meet high demand periods
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
Ophthalmic Scribe
SightMD
Garden City, NY
11.2021 - Current
- Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
- Improved patient care by assisting with in office procedures and diagnosing eye conditions with precise recording of medical history, examination findings and diagnostic tests.
Call Center Representative
HCAS
Bellmore, NY
04.2019 - 06.2023
- Enhanced customer satisfaction by resolving and addressing patient inquiries, appointments and forwarding desired information.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
Freeport Highschool
Freeport, NY06.2013
Skills
- Great ability of customer service
- HIPAA and safety practices
- Medical Terminology
- Time Management Abilities
Timeline
Senior Systems Representative
Brinco Mechanical Management Services
03.2024 - Current
Ophthalmic Scribe
SightMD
11.2021 - Current
Call Center Representative
HCAS
04.2019 - 06.2023
High School Diploma -
Freeport Highschool