Khaya Andrade
Bellflower,USA
Summary
Accomplished customer service and sales professional with over 7 years in hospitality and B2B sales. Expertise in territory management, deal closure, and high-volume operations. Demonstrates strong communication skills and a focus on customer retention while training teams in fast-paced environments. Effectively manages accounts to drive sales growth and introduces new products to expand networks.
Overview
6
6
years of professional experience
Work History
Account Manager
Air-Tech Environmental
Orange County
05.2024 - Current
- Developed partnerships with clients, addressing requirements and independently closing deals.
- Ensured customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed Orange County territory by visiting restoration companies to promote testing services.
- Resolved client inquiries and concerns through effective phone communication.
Bottle Service
Beso Nightclub
Downey
02.2024 - Current
- Present bottles and sign representations for customers
- Served drinks and poured customers' preferred alcohol to enhance their experience.
- Processed large cash transactions accurately to ensure smooth service.
- Executed significant monetary exchanges accurately
Bartender / Server / Event Host Manager
Bowlero
Upland
02.2023 - 08.2025
- Managed bar operations independently, including opening and closing procedures.
- Provided training to new staff on bartending, serving, and hosting techniques.
- Provided exceptional customer service to enhance guest experiences at Bowlero.
- Prepared and served a variety of beverages quickly and accurately.
- Managed cash register and processed payments efficiently during peak hours.
Patient service representative
Riverside Medical Clinic
Riverside
05.2022 - 04.2024
- Facilitated the referral process for pediatric patients
- Scheduled patient appointments through proactive outreach to enhance access to healthcare services.
- Received incoming calls to schedule doctors' visits.
- Managed incoming referrals and scheduled outgoing appointments for patients.
Associate Level 6
IN - N - OUT
Chino
02.2021 - 06.2023
- Managed cash drawer transactions to ensure financial accuracy
- Facilitated training sessions for new employees to enhance skills
- Handled high volume rushes while multitasking across various positions
Education
Chaffey College
Chino09-2026
Ruben S Ayala High School
Chino Hills, CASkills
- B2B sales
- Sales
- Closing deals
- Territory management
- Customer onboarding
- Customer retention
- Client relations
- Customer service
- Training teams
- Persuasive negotiations
- Effective communication
- Communication skills
- Time management
Timeline
Account Manager
Air-Tech Environmental
05.2024 - Current
Bottle Service
Beso Nightclub
02.2024 - Current
Bartender / Server / Event Host Manager
Bowlero
02.2023 - 08.2025
Patient service representative
Riverside Medical Clinic
05.2022 - 04.2024
Associate Level 6
IN - N - OUT
02.2021 - 06.2023
Chaffey College
Ruben S Ayala High School