Khaya Dlodlo
Houston
Summary
Motivated professional with college experience . Results driven professional with experience across manufacturing, logistics, and customer service environments. Proven ability to exceed performance targets, adapt quickly to new systems, and contribute to high performing teams. Recognized for strong work ethic, reliability, and delivering exceptional customer experiences in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Energy Sales Representative
Tesla
Buffalo
01.2024 - Current
- Developed relationships with clients to promote renewable energy solutions.
- Conducted product demonstrations to educate customers on Tesla energy products.
- Collaborated with sales teams to strategize market outreach initiatives.
Production Associate
Tesla
Buffalo
02.2022 - 01.2024
- Thrived in a fast-paced, goal-driven environment while meeting aggressive production benchmarks-mirroring the high-performance culture at WellnessLiving.
- Adapted quickly to complex systems, showing strong learning ability.
- Worked cross-functionally to improve operations and drive accountability.
- Consistently meet and exceed aggressive production targets in a high-performance manufacturing environment
- Quickly learned complex systems and processes, reducing onboarding time and improving efficiency
- Collaborate cross-functionally to improve workflow, productivity, and team accountability
- Maintain strict adherence to quality and safety standards in a fast-paced setting
Customer Service Representative
Jet Blue
01.2019 - 02.2022
- Managed high-volume calls, resolving issues with empathy -ideal for cold calling and objections
- Built trust-based relationships, boosting retention and satisfaction
- Exceeded service expectations with a strong customer first mindset.
- Handled high-volume customer interactions, resolving issues efficiently while maintaining a positive experience
- Built strong customer relationships, increasing retention and satisfaction
- Effectively managed objections and supported sales-related interactions (including cold-call scenarios)
- Consistently exceeded service expectations through a customer-first approach
Melter
Materion
Buffalo
03.2018 - 01.2019
- Operated high temperature arc and vacuum furnaces to produce high-quality metal ingots in a precision manufacturing environment
- Monitored furnace conditions, temperatures, and material composition to ensure products met strict quality specifications
- Inspected molds, materials, and equipment to maintain production standards and prevent defects
- Performed troubleshooting and minor maintenance on furnace systems, improving uptime and efficiency
- Maintained accurate production records, including material tracking and quality documentation
- Collaborated with cross-functional teams to ensure smooth production flow and process alignment
- Followed strict safety protocols and 5S standards to maintain a safe and organized work environment
Education
B.S. - Business Administration
Buffalo State
BuffaloSkills
- High volume communication & customer engagement
- Customer retention & relationship building
- Time management & self-discipline
- Adaptability & fast learning
- CRM systems & process improvement
- Performance-driven & goal-oriented
- Team collaboration & accountability
- Sales mindset & objection handling
Timeline
Energy Sales Representative
Tesla
01.2024 - Current
Production Associate
Tesla
02.2022 - 01.2024
Customer Service Representative
Jet Blue
01.2019 - 02.2022
Melter
Materion
03.2018 - 01.2019
B.S. - Business Administration
Buffalo State