Khea Coleman
Jackson,MS
Summary
Dedicated Server recognized for exceptional relationship-building and time management in fast-paced restaurant settings. Delivered accurate service across diverse table sizes while enhancing customer satisfaction and loyalty through personalized interactions. Maintained high service standards by effectively managing multiple tasks, optimizing operations, and demonstrating in-depth knowledge of food safety regulations and POS systems.
Overview
8
8
years of professional experience
Work History
Server
Waffle House Restaurant
Jackson, MS
09.2024 - Current
- Delivered prompt and friendly service to enhance customer dining experience.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Processed customer orders accurately using point-of-sale system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Resolved customer inquiries and complaints with professionalism to maintain positive dining experience.
- Greeted customers, answered questions, and recommended specials to enhance customer satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Prepared beverage orders according to customer preferences and standards.
- Maintained cleanliness and organization of dining area and serving stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on restaurant procedures and menu items.
- Conducted training sessions for new servers to ensure thorough understanding of menu and service standards.
- Conducted training sessions for new servers to ensure thorough understanding of menu and service standards.
Package Handler
Fed Ex Ground
Fort Worth, Texas
08.2023 - 03.2024
- Loaded and unloaded packages using hand trucks and conveyor systems.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Collaborated with team members to ensure timely package handling.
- Followed safety protocols to minimize accidents and injuries on-site.
- Inspected packages for damage before processing and distribution.
- Inspected packages for damages or defects and recorded any issues found.
- Operated scanning equipment to track package movements accurately.
- Maintained a clean work environment by removing debris from the loading dock area.
Server Trainer
Sonics Drive In
Pearl, Mississippi
02.2021 - 06.2022
- Trained new servers on menu items and customer service standards.
- Developed training materials that enhanced server knowledge and skills.
- Conducted performance evaluations to provide constructive feedback to team members.
- Oversaw daily operations to ensure smooth workflow during peak hours.
- Guided team in proper food handling and safety procedures.
- Collaborated with kitchen staff to streamline communication and service delivery.
- Assisted servers during training shifts to develop their skills.
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks, and collected payments from customers.
Housekeeper
Brandon Nursing And Rehabilitation Center
Brandon, Mississippi
05.2018 - 10.2020
- Disinfected surfaces and equipment to ensure a safe environment.
- Maintained cleanliness in patient rooms and common areas daily.
- Provided personal care support to residents.
- Managed laundry services, including washing, folding, and organizing linens.
- Collaborated with nursing staff to address cleanliness concerns promptly.
- Reported maintenance issues to management for timely resolution.
- Organized cleaning supplies and ensured proper inventory levels.
- Trained new staff on housekeeping protocols and safety practices.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleared waste from all trash bins to ensure a tidy and sanitary environment.
- Cleared furniture to ensure thorough cleaning of baseboards and improve overall cleanliness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
Education
Adult Education
Elgin, ILSkills
- Order fulfillment
- Customer service
- POS system operation
- POS operation
- Point-of-sale operation
- Food delivery
- Beverage preparation
- Menu knowledge
- Menu item recommendation
- Sales techniques
- Sales expertise
- Service delivery optimization
- Guest engagement
- Food station setup
- High volume dining
- Attention to detail
- Task prioritization
- Team collaboration
- Team member support
- Conflict resolution
- Training and mentoring
- Performance evaluation
- Hospitality service expertise
- Cash handling
- Order verification
- Memory retention
- Food service standards
- Customer relationship management
- Strong work ethic
- Hostess support
References
References available upon request.
Timeline
Server
Waffle House Restaurant
09.2024 - Current
Package Handler
Fed Ex Ground
08.2023 - 03.2024
Server Trainer
Sonics Drive In
02.2021 - 06.2022
Housekeeper
Brandon Nursing And Rehabilitation Center
05.2018 - 10.2020
Adult Education