Kheara Moore
Greenwood,MS
Summary
Proven track record of enhancing guest experiences at Greenwood Country Club through exceptional customer service and efficient banquet coordination. Adept at fostering positive relationships and maintaining high hygiene standards, showcasing a strong work ethic and excellent communication skills. Demonstrated ability to increase efficiency and customer satisfaction, embodying a results-driven approach with a focus on continuous improvement. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Greenwood Country Club
12.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Daycare Worker
Klassy Kids Learning Center
03.2021 - 12.2022
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained child-friendly environment with access to outdoor activities.
- Maintained accurate records of each child''s attendance, health, and developmental progress for thorough documentation purposes.
Education
High School Diploma -
Greenwood High School
Greenwood, MS05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Table Bussing
- Dining area maintenance
- Allergy awareness
- Table Setting
- Food station setup
- Front-of-house display creation
- Banquet Coordination
- Team Player
- Reliable and Responsible
- Excellent Communication
Timeline
Server
Greenwood Country Club
12.2022 - 02.2023
Daycare Worker
Klassy Kids Learning Center
03.2021 - 12.2022
High School Diploma -
Greenwood High School
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