Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kheareh McCullough Settler

Kheareh McCullough Settler

Chesterfield,MI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Realtor

Utica Realty
01.2021 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

Supervisor of Operations/Special Projects Coordinator

AmerisourceBergen
01.2020 - 07.2022
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Analyzed and reported on key performance metrics to senior management.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.


Quality Analyst

AmerisourceBergen
07.2017 - 01.2020
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.

Case Manager

AmerisourceBergen
06.2016 - 07.2017
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Ensured medication adherence through prior authorization and appeal assistance

Billing Specialist/Health Benefits Specialist

AmerisourceBergen
10.2014 - 06.2016
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Processed and submitted missing claim information for for timely payment.

Billing Specialist/Patient Access Specialist

Carolinas Medical Center
12.2007 - 08.2012


  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Researched programs to verify which had funds available to aid the patient with medical treatment as well as social services
  • Assisted the county in the Ryan White Auditing process
  • Through meticulous compliance with state and county requirements grew the hospital's Ryan White Program from $250k- $5M.
  • Completed over 300 Aids Drug Assistance program enrollments and renewals every January-March in addition to daily required duties.

Education

High School Diploma -

East Detroit High School
Eastpointe, MI
06.2002

Skills

  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Tech-savvy mindset
  • Property Marketing
  • Schedule Coordination
  • Negotiation
  • Database Management
  • Sales negotiation
  • Market Research
  • Social Media Marketing
  • Buyer representation competence
  • Local area familiarity

Languages

Russian
Limited Working

Timeline

Realtor

Utica Realty
01.2021 - Current

Supervisor of Operations/Special Projects Coordinator

AmerisourceBergen
01.2020 - 07.2022

Quality Analyst

AmerisourceBergen
07.2017 - 01.2020

Case Manager

AmerisourceBergen
06.2016 - 07.2017

Billing Specialist/Health Benefits Specialist

AmerisourceBergen
10.2014 - 06.2016

Billing Specialist/Patient Access Specialist

Carolinas Medical Center
12.2007 - 08.2012

High School Diploma -

East Detroit High School

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Kheareh McCullough Settler