Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Michael Coles II

Sterling Heights,MI

Summary

Dynamic and dedicated server with a strong work ethic, honed at Ford's Garage Utica. Proven track record in delivering exceptional customer service and cash handling. Skilled in team collaboration and leadership, consistently enhancing guest satisfaction and operational efficiency. Quick learner adept at thriving in fast-paced environments, ensuring a welcoming dining experience.

Overview

5
5
years of professional experience

Work History

Server

Ford's Garage Utica
07.2025 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted with food preparation and organization of service areas.
  • Maintained cleanliness and sanitation standards throughout restaurant.
  • Collaborated with team members to ensure efficient service delivery.

FOH Team Member

Darden Restaurants, Olive Garden
06.2021 - 07.2025
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed dining area cleanliness, ensuring a welcoming environment for guests.
  • Collaborated with kitchen staff to expedite food delivery and improve service efficiency.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Handled cash transactions accurately, maintaining integrity in financial processes.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.

Team Member

Krispy Kreme Donuts
10.2020 - 05.2021
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet service goals.

Education

Bachelor of Science - Accounting And Finance

Oakland University
Rochester, MI
12-2026

High School Diploma -

Adlai E. Stevenson High School
Sterling Heights, MI
05-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Team leadership
  • Experienced in software usage
  • Quick learner in dynamic situations

Accomplishments

In addition to my experience in customer service, I also have various Computer Science accomplishments. Including; creating my own websites, video games, managing databases, app-development, and graphic design. I have gained literacy in various coding languages such as C++, Python, SQL, JavaScript, and HTML5.

Timeline

Server

Ford's Garage Utica
07.2025 - Current

FOH Team Member

Darden Restaurants, Olive Garden
06.2021 - 07.2025

Team Member

Krispy Kreme Donuts
10.2020 - 05.2021

Bachelor of Science - Accounting And Finance

Oakland University

High School Diploma -

Adlai E. Stevenson High School

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