Khendra Anderson-Lopez
Miami
Summary
Operations and customer service expert skilled in managing airport functions and delivering exceptional VIP passenger experiences. Strong background in supervising teams, resolving last minute changes and preparing operational reports. Bilingual communication capabilities enhance customer interactions and service delivery.
Overview
8
8
years of professional experience
Work History
VIP Coordinator
Direct Airline Services
Miami
03.2025 - Current
- Acted as primary liaison for VIP passengers, greeters, airline personnel, and staff to facilitate smooth travel experiences.
- Collaborated across departments to deliver seamless assistance for VIP passengers throughout their journey.
- Managed last-minute flight changes and special requests, ensuring high service levels were consistently met.
- Facilitated arrival and departure services for VIP passengers to ensure timely travel.
Duty Supervisor
Direct Airline Services
Miami
10.2020 - 07.2026
- Supervised daily airport operations and frontline employees to ensure smooth service delivery.
- Approved employee breaks while ensuring optimal operational coverage.
- Trained and mentored new employees on company procedures.
- Communicated directly with airline personnel and management.
- Prepared operational reports for company leadership to inform decision-making.
Flight Coordinator
Direct Airline Services
Miami
01.2019 - 10.2020
- Coordinated wheelchair assistance for arriving and departing flights to ensure timely support for passengers with mobility needs.
- Resolved customer and employee concerns efficiently in fast-paced environment, enhancing overall satisfaction.
- Completed employee documentation and disciplinary reports, maintaining compliance with company policies.
- Developed strong communication, organization, and multitasking skills.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
01-2027
Associate Degree - Pre-Med
Miami Dade College
01-2019
Skills
- Operations Coordination
- Customer Service
- Crisis resolution
- Report Preparation
- Team leadership
- Employee Training
- Time Management
- Microsoft Office
- Effective communication
- Collaboration skills
- Strong interpersonal skills
Languages
- English
- Spanish
Timeline
VIP Coordinator
Direct Airline Services
03.2025 - Current
Duty Supervisor
Direct Airline Services
10.2020 - 07.2026
Flight Coordinator
Direct Airline Services
01.2019 - 10.2020
Bachelor of Science - Forensic Psychology
Arizona State University
Associate Degree - Pre-Med
Miami Dade College