Max Lepper
Chicago,IL
Summary
Highly organized VIP Coordinator with notable experience in managing top-level client relations. Possess strong communication skills, coupled with the ability to effectively coordinate complex schedules and events. Known for maintaining professionalism under pressure, contributing to successful operations while ensuring optimal satisfaction for valued clientele.
Overview
8
8
years of professional experience
Work History
VIP Coordinator
Preferred Hotels & Resorts
Chicago, IL
08.2024 - 05.2026
- Coordinated personalized VIP guest itineraries and experiences at luxury properties, enhancing guest satisfaction and loyalty.
- Organized exclusive reservations, events, and itineraries for high-profile clients, ensuring memorable experiences across various global locations.
- Managed communication between guests, agents, and hotel staff to ensure seamless service.
- Maintained detailed records of guest preferences to tailor future experiences, fostering personalized service and client retention.
- Responded promptly to emails or phone calls from VIPs regarding any questions or concerns they may have had.
- Coordinated with the VIP's personal assistant to ensure all travel and accommodation arrangements were made in a timely manner.
- Collaborated with marketing teams to promote VIP services and packages effectively.
Front Desk Manager
Heart of America / Holiday Inn
Milwaukee, USA
11.2018 - 05.2024
- Managed front desk operations at a very busy hotel with lots of business travel, ensuring a smooth experience for guests.
- Coordinated with housekeeping and maintenance teams to ensure seamless front desk operations.
- Resolved complex booking issues, improving the hotel's reputation for problem-solving.
- Handled difficult situations with confidence and received great feedback from guests.
- Implemented strategies like welcome calls and guides to enhance customer satisfaction.
- Boosted revenue through upselling and promoting hotel services/amenities.
- Trained all incoming employees and was available 24/7 for questions or concerns.
- Upgraded services and equipment, contributing to revenue growth.
Skills
- Coordination
- Customer Service
- Upselling
- Revenue Growth
- Management
- Public Speaking
- Training
- Marketing
- Problem Solving
- Conflict Resolution
- Attention to Detail
- Multitasking
References
- Natalija Doroshevich, Preferred Hotels & Resorts / Preferred Travel Group, adoroshevich@preferredhotels.com, 312-772-7774
- Arianna Davis, Holiday Inn / Heart of America, adavis@hoari.com, 262-666-4509
Hobbies and Interests
- I love to Run and play basketball in my free time.
- Passionate about photography, doing landscape film photography for about 7 years and sell my work as well.
- 8 years of Adobe Photoshop experience, self-taught since high school.
- Heavily invested in the fashion industry, collecting streetwear and high fashion since teenage years.
- Huge fan of traveling, hoping to see the entire world and experiencing various cultures!
- Any form of art whether it’s film, music, painting, sculpting, interests me heavily.
Languages
English
Timeline
VIP Coordinator
Preferred Hotels & Resorts
08.2024 - 05.2026
Front Desk Manager
Heart of America / Holiday Inn
11.2018 - 05.2024