Kherns Pierre-Louis
Lexington,Ky
Summary
Dedicated customer service professional with a strong background in managing customer inquiries and providing effective solutions. Committed to continuous learning and skill development to meet organizational needs. Authorized to work in the US for any employer, aiming to drive customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Deli worker/ Reciever
Buc-ees
Richmond KY
08.2022 - Current
- Counting inventory and organization
- Fulfilling and upholding company standards on a day to day basis.
- Making sure to be fast, friendly, and in stock
- Working a forklift on a day to day basis.
- Assisted customers with product selection, providing excellent service and recommendations.
- Oversaw inventory management, ensuring proper stock levels and minimizing waste.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
Assistant manager
MOD Pizza
Lexington, KY
08.2021 - 08.2022
- Managing the highest grossing sales MOD pizza in the region
- Creating break schedules.
- Delegating tasks to different employees.
- Making sure customers orders are satisfactory.
- Regulating the moral.
- Led team in daily operations, ensuring optimal workflow and service quality.
- Analyzed sales data to identify trends, informing staffing and product offerings decisions.
- Collaborated with upper management on strategic initiatives to enhance customer satisfaction.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant manager
Dominos Pizza
Laurel, MD, Temple hills, MD
02.2019 - 05.2021
- As a assistant manager I delegated tasks to drivers and customer service representatives.
- I would make weekly schedules.
- Make sure every order is fulfilled to the standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Crew Leader
Raising Canes
Lexington, KY
02.2016 - 07.2018
- As a crew member, was in charge of multiple food stations to ensure food was ready for customer orders.
- Fulfilled customer orders at the counter and drive thru window.
- As crew leader, was in charge to ensure customer orders were completed satisfactory before order was received by customer.
- Part of New Restaurant Opening (NRO) Travel Team to assist management with opening new locations and training new employees.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Achieved significant improvements in project completion times by strategically allocating tasks based on crew strengths.
- Conducted thorough training sessions for new hires, ensuring they were well-prepared to meet job expectations.
Fulfillment Associate
Amazon Fulfillment Center
Lexington, KY
02.2018 - 06.2018
- Received returned packages and books to determine if the content was eligible for resale or not.
- Part of fulfillment team which unloaded merchandise from 53' trailers to warehouse floor to be stored for shipment.
- Streamlined order processing, enhancing efficiency in high-volume fulfillment operations.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Education
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Blue Grass Community Technical College
Lexington, KY01.2018
High School Diploma -
Lafayette High School
Lexington, KY01.2016
General Studies - undefined
Laurel High School
Laurel, MD01.2016
Skills
- CUSTOMER SERVICE (5 years), RECEPTIONIST (3 years), RETAIL SALES (1 year)
- Cleaning and sanitizing
- Workplace safety
- Food safety
- Equipment safety
- Inventory rotation
Timeline
Deli worker/ Reciever
Buc-ees
08.2022 - Current
Assistant manager
MOD Pizza
08.2021 - 08.2022
Assistant manager
Dominos Pizza
02.2019 - 05.2021
Fulfillment Associate
Amazon Fulfillment Center
02.2018 - 06.2018
Crew Leader
Raising Canes
02.2016 - 07.2018
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Blue Grass Community Technical College
General Studies - undefined
Laurel High School
High School Diploma -
Lafayette High School