Khianti Michelle Chase
Tallahassee,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
20
20
years of professional experience
Work History
Customer Service Resolution Specialist
Alight Solutions / Peoplefirst
10.2022 - Current
- Streamlined processes for quicker issue resolution, boosting overall customer experience.
- Cultivated positive relationships with customers through active listening, empathy, and genuine concern for their needs.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
Customer Service Resolution Specialist
Strauda Solutions / Peoplefirst
10.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Gathered and organized information for research purposes.
- Processed payroll for employees and reported payroll taxes for organization.
General Manager
Dominos Pizza Team
01.2005 - 02.2017
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Guaranteed top-notch service standards and memorable customer experiences for every guest
Education
High School Diploma -
Theodore Roosevelt High School
06-1994
Skills
- Employee training
- Business administration
- Loss prevention
- Budget coordination
- Inventory control
- Performance improvement
- Customer service
- Call center experience
- Email Etiquette
- Live chat support
- Remote Support
- Data Entry
- Data Processing
Timeline
Customer Service Resolution Specialist
Alight Solutions / Peoplefirst
10.2022 - Current
Customer Service Resolution Specialist
Strauda Solutions / Peoplefirst
10.2022 - Current
General Manager
Dominos Pizza Team
01.2005 - 02.2017
High School Diploma -
Theodore Roosevelt High School
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