Khiara Williams
Cedar Hill
Summary
Dynamic professional with a proven track record at Instawork, excelling in project planning and team leadership. Skilled in developing efficient workflows and enhancing guest satisfaction through effective communication. Adept at technical support, with a strong focus on complaint resolution and end-user support, ensuring seamless operations and high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Supervisor
Instawork
09.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Guest Service Representative
Instawork
04.2020 - Current
- Assisted with luggage handling, valet services and concierge services.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Technical Support Representative
Calyx Software
06.2018 - 02.2020
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Certificate of Technical Studies - Network And System Administration
CCI Training Center
Arlington05-2017
Skills
- Schedule development
- Project planning
- Documentation and reporting
- Associate training
- Call recordkeeping
- Desktop support
- Application support
- Data entry
- End-user support via RDP
- Complaint resolution
Timeline
Supervisor
Instawork
09.2023 - Current
Guest Service Representative
Instawork
04.2020 - Current
Technical Support Representative
Calyx Software
06.2018 - 02.2020
Certificate of Technical Studies - Network And System Administration
CCI Training Center
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