Khiylah Robinson
Somerset,NJ
Summary
Account Manager with a proven track record of efficient account management and customer service excellence, honed through roles at Discover Financial Services, Target, and Starbucks. Skilled in enhancing customer experiences, resolving issues swiftly, and implementing organizational improvements. Adept at using administrative and Microsoft Office skills to maintain accurate data and support team objectives, aiming to always contribute to and grow within a dynamic team.
Overview
10
10
years of professional experience
Work History
Account Manager
Discover Financial Services
10.2023 - Current
- Managed customer account updates with precision
- Resolved account issues efficiently
- Facilitated prompt payment processing
- Implemented innovative solutions for account management
- Efficiently manage customer accounts, ensuring swift resolution of inquiries and payment issues
- Meticulously update and maintain accurate card member data, enhancing account security and reliability
- Provide tailored assistance to card members, fostering improved customer satisfaction and loyalty
- Analyze account issues to offer precise solutions, reducing response time and improving service quality
Guest Advocate
Target
South Plainfield, NJ
08.2020 - 02.2023
- Enhanced customer experience by streamlining order fulfillment
- Expedited service by 15%
- Maintained a welcoming store environment through consistent cleanliness
- Contributed to customer satisfaction
- Expedited checkout efficiency, ensuring quick and accurate transactions
- Trained new employees, fostering a team-oriented environment
- Implemented new customer service protocols to elevate customer experience
Barista/Cashier
Starbucks
Phillipsburg, NJ
06.2018 - 06.2020
- Managed customer transactions at front counter and drive-thru with efficiency
- Prepared beverages and food items adhering to Starbucks' quality standards
- Maintained store cleanliness and inventory management during closing shifts
- Managed point-of-sale operations and crafted beverages, ensuring precision in order fulfillment
- Enhanced store efficiency by meticulously organizing stock and maintaining cleanliness during closing shifts
Housekeeper
Grand Idaho Inn and Suites
Pocatello, ID
11.2015 - 02.2017
- Performed deep cleaning tasks with precision and speed
- Worked collaboratively with team to meet daily targets
- Showcased innovative cleaning techniques for improved efficiency
- Resolved challenging cleaning situations, enhancing guest experience
Receptionist
Pocatello Pet Lodge
Pocatello, ID
01.2015 - 02.2017
- Managed front desk operations at Pocatello Pet Lodge
- Effectively handled high-volume customer inquiries
- Demonstrated excellent multitasking skills
- Solved customer complaints efficiently
- Oversaw appointment setups and record keeping with utmost accuracy and care
- Provided empathetic customer service, ensuring a welcoming environment for pet owners
Server/Cashier
Obrady's Family Restaurant
Idaho Falls, ID
11.2014 - 02.2016
- Delivered top-notch customer service as a Server/Cashier at Obrady's Family Restaurant
- Processed payments swiftly and accurately
- Maintained clean and hygienic restaurant environment
- Managed inventory effectively to avoid stock-outs
- Efficiently handled food service and cashier duties, boosting customer satisfaction through prompt support
Education
High school diploma -
Phillipsburg High School
Phillipsburg, NJ06.2018
Skills
Customer Service
Microsoft Office
Documentation review
Guest Services
Administrative experience
Organizational skills
Typing
Phone etiquette
Account management
Problem Solving
Customer Relationship Management
Timeline
Account Manager
Discover Financial Services
10.2023 - Current
Guest Advocate
Target
08.2020 - 02.2023
Barista/Cashier
Starbucks
06.2018 - 06.2020
Housekeeper
Grand Idaho Inn and Suites
11.2015 - 02.2017
Receptionist
Pocatello Pet Lodge
01.2015 - 02.2017
Server/Cashier
Obrady's Family Restaurant
11.2014 - 02.2016
High school diploma -
Phillipsburg High School