Khlea Nichols
Dallas
Summary
Results-driven Security Supervisor with expertise in developing and implementing security policies and protocols to enhance safety. Proven skills in crisis management, problem-solving, and effective communication. Experienced office administration assistant adept in high-volume operations, issue resolution, and cross-functional collaboration, with a focus on data accuracy and workflow optimization.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
East Texas food bank
08.2025 - 01.2026
- Coordinated scheduling and logistics for food distribution events at local agencies, ensuring smooth operations.
- Scheduling appointments / coordinating meetings.
- Supported team with data entry and updates in food bank management software to maintain accurate client information.
- Data entry (client info, food distribution records).
- Executed filing tasks to organize and maintain document records efficiently., scanning, and document management.
- Organized volunteer activities, ensuring proper training and task assignments.
- Maintained a clean and organized office environment to support daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Technical Support
Apple Technology
Dallas
09.2023 - 07.2025
- Delivered technical support for Apple products including iPhone, iPad, Mac, Apple Watch, and services like iCloud and Apple Music.
- Diagnose and resolve hardware, software, and account-related issues.
- Supported customers through phone, chat, email, and in-store interactions.
- Guided customers on product features, updates, and best practices to enhance user experience.
Warehouse Supervisor
Amazon Sortation Center
Tyler
- Use technology like scanners, computers, and handheld printers, stacking packages on pallets helping to get customers orders ready for delivery.
- Monitored scores and sorted performance
- Promoted safety practices among team members to ensure a secure work environment.
- Worked with dispatchers to help locate carts and packages
- Monitored scores and sort performance
- Worked with dispatchers to help located carts and packages
- Monitored equipment usage and reported maintenance needs promptly.
- Facilitated team meetings to align on goals and collaboratively address operational challenges.
- Receive and sort inventory.
Security Supervisor
Allied Universal Security
Dallas
- Supervised security personnel to ensure compliance with safety protocols.
- Conducted regular patrols to monitor premises and identify potential security risks.
- Coordinated with law enforcement during incidents and emergencies for effective response.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Trained new staff on security procedures and emergency response protocols.
- Documented incidents and prepared reports for management review and action.
- Responded quickly to emergency situations by deploying resources and personnel.
- Led security team in daily operations to ensure safety and compliance. and contributed to on-call duties.
FIFA private security officer
Allied Universal Security
Dallas
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted regular patrols to detect and deter potential security breaches.
- Monitored CCTV systems to detect any unauthorized activities.
- Searched bags manually to identify prohibited items and contraband.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Inspected buildings for fire hazards and other potential safety issues.
- Patrolled parking lots and garages looking for signs of criminal activity or suspicious persons.
- Documented daily activities, incidents, and observations in detailed reports.
- Provided exceptional customer service while addressing inquiries from guests and staff.
Education
Duncanville High School
Duncanville, TXSome College (No Degree) -
Tyler Junior College
Tyler, TXSkills
- Insurance coverage verification
- Benefits review
- Policy coverage expertise
- Coverage assessments
- Policy investigations
- Settlement determinations
- Documentation review
- Document management
- Regulatory compliance
- Risk assessment
- Workflow optimization
- Patient contact
- Customer service
- Team leadership
- Staff training
- Staffing and scheduling
- Communication coordination
- Status reporting
- Problem resolution
- Problem solving
- Health awareness
- Incident reporting
- Office emergency procedures
- Data protection
- AED training
- Communication skills
Timeline
Administrative Assistant
East Texas food bank
08.2025 - 01.2026
Technical Support
Apple Technology
09.2023 - 07.2025
Warehouse Supervisor
Amazon Sortation Center
Security Supervisor
Allied Universal Security
FIFA private security officer
Allied Universal Security
Duncanville High School
Some College (No Degree) -
Tyler Junior College