Summary
Overview
Work History
Education
Skills
Timeline
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Khloe Damge

Houston,TX

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to an organization.

Overview

4
4
years of professional experience

Work History

Experience, MANAGER

Nothing Bundt Cakes
07.2023 - Current
  • Facilitates opening and closing of bakery, including cash-drawer balancing and bank deposits
  • Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend
  • Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory
  • Coordinates special event participation with local businesses, schools and other community organizers
  • Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures
  • Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive
  • Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in timely, effective manner.
  • Improved marketing to attract new customers and promote business.

Assistant Manager

Nothing Bundt Cakes
02.2023 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Leader

Nothing Bundt Cakes
08.2020 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

CUSTOMER SERVICE ASSOCIATE

H-E-B
06.2019 - 08.2020
  • Assists in unloading merchandise from baskets
  • Packages groceries; assists customers in transporting / unloading groceries to their vehicles
  • Assists customers in locating merchandise

Education

ASSOCIATE OF ARTS (A.A) - COMMUNICATIONS, Management

SAN JACINTO COMMUNITY COLLEGE
Pasadena, TX
05.2023

Skills

  • Employee Performance Evaluations
  • Control Inventory Costs
  • Staffing and Sales Reporting
  • Accurate Cash Handling
  • Reporting and Performance Analysis
  • Loss Prevention Goals Monitoring
  • Conflict Resolution
  • POS Systems

Timeline

Experience, MANAGER

Nothing Bundt Cakes
07.2023 - Current

Assistant Manager

Nothing Bundt Cakes
02.2023 - 07.2023

Shift Leader

Nothing Bundt Cakes
08.2020 - 02.2023

CUSTOMER SERVICE ASSOCIATE

H-E-B
06.2019 - 08.2020

ASSOCIATE OF ARTS (A.A) - COMMUNICATIONS, Management

SAN JACINTO COMMUNITY COLLEGE

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Khloe Damge