Spencer Chapman
Murray,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Experience Manager
Best Buy
05.2023 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Wellness Ambassador
Best Buy
05.2021 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Led training sessions on various aspects of the organization''s benefit offerings for both managers and employees.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
General Manager
Best Buy
05.2022 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Best Buy
06.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Geek Squad Double Agent
Best Buy
04.2015 - 06.2019
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Followed detailed repair and maintenance procedures for consumer products.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Installed and programmed variety of consumer products.
Education
Associate of Science - Human Resource Management
Colorado Technical University
Colorado Springs, CO05.2023
Skills
- Customer Relations
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Retail Operations Management
- Orientation and training
- Employee Performance Evaluations
- Business Administration
- Staff Supervision
- Workload Management
Timeline
Experience Manager
Best Buy
05.2023 - Current
General Manager
Best Buy
05.2022 - 05.2023
Wellness Ambassador
Best Buy
05.2021 - Current
Assistant Manager
Best Buy
06.2019 - 05.2022
Geek Squad Double Agent
Best Buy
04.2015 - 06.2019
Associate of Science - Human Resource Management
Colorado Technical University