Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jessica Andrews

Independence,MO

Summary

Dynamic professional with proven skills in customer service and sales. Known for enhancing customer satisfaction and fostering relationships, with a strong ability to adapt to diverse needs and drive team performance.

Results-driven manager with experience in customer experience management and teamwork. Proficient in relationship building and conflict mediation, with a track record of boosting customer loyalty and improving service delivery through effective team initiatives.

Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.

Overview

12
12
years of professional experience

Work History

Experience Manager

Ulta Beauty
Jefferson City, MO
03.2025 - 01.2026
  • Assisted in creating engaging customer experiences through product knowledge and personalized service.
  • Supported team initiatives to enhance store operations and improve customer satisfaction ratings.
  • Collaborated with cross-functional teams to streamline inventory management processes and maintain stock levels.
  • Executed daily visual merchandising tasks to ensure appealing product displays aligned with brand standards.
  • Monitored customer feedback, identifying trends and suggesting improvements to enhance service quality.
  • Coordinated promotional events, driving foot traffic and boosting awareness of new products and services.
  • Resolved customer inquiries effectively, fostering positive relationships and encouraging repeat business.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Streamlined communication channels for increased efficiency and better overall customer satisfaction.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Responded proactively and positively to rapid change.

Barber

SportClips Haircuts
St Louis, MO
09.2024 - 01.2025
  • Executed precision haircuts and grooming services tailored to client preferences.
  • Maintained cleanliness and organization of workstations to enhance operational efficiency.
  • Provided exceptional customer service, fostering positive relationships with clients.
  • Assisted in inventory management, ensuring availability of products and supplies.
  • Educated clients on hair care products and styling techniques for optimal results.
  • Collaborated with team members to improve workflow and service delivery standards.
  • Adapted quickly to diverse client needs, demonstrating flexibility in service offerings.

Barber

SportClips Haircuts
O'Fallon, MO
08.2018 - 07.2021
  • Implemented best practices in sanitation and safety protocols within the barbershop environment.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.

Call Center Representative

Delta Outsource Group
O'Fallon, MO
01.2016 - 08.2017
  • Managed high-volume inbound calls, ensuring quality customer service and issue resolution.
  • Collaborated with team members to streamline call handling processes, improving efficiency.
  • Trained new representatives on company policies and customer interaction protocols.
  • Collected unpaid bills and finding solutions
  • Implemented a follow-up system for unresolved issues, increasing customer satisfaction ratings.

Overnight Stocker

Walmart
O'Fallon, MO
10.2013 - 03.2014
  • Stocked shelves efficiently to ensure product availability and optimal organization.
  • Managed inventory levels, conducting regular counts and audits to maintain accuracy.
  • Assisted in training new team members on stocking procedures and safety protocols.
  • Collaborated with management to implement process improvements for stock replenishment.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Education

No Degree - Cosmetology

Aspire Beauty School
Wentzville, MO
12-2013

High School Diploma -

Wentzville Holt High
Wentzville
08-2011

Skills

  • Customer relationship management (CRM)
  • Customer service
  • Maintain a positive environment
  • Sales and upselling
  • Customer service
  • Sales expertise
  • Customer relations
  • Work prioritization
  • Relationship building
  • Staff education and training
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Customer account management
  • POS systems and ordering platforms
  • Conflict mediation
  • Policies and procedures adherence
  • Customer data confidentiality
  • Employee coaching
  • Understanding customer needs
  • Issue and complaint resolution
  • Sales transactions
  • Data management
  • Key holder experience

Interests

My name is Jessica Andrews,

I have many experiences to share throughout my journey of finding the perfect job for me I've been in retail, customer service, call centers, barbershops, beauty shops, daycare's, and some food service experience as well As i am still on that journey I've realized that overall I just love people, helping, healing and showing love to people Its a huge passion of mine and whatever I end up doing will include that!

Singing, Painting, and writing are my hobbies and Learning became a passion recently too I love to learn and grow

Thanks for reading my resume and I hope this helps you with the hiring process!

Timeline

Experience Manager

Ulta Beauty
03.2025 - 01.2026

Barber

SportClips Haircuts
09.2024 - 01.2025

Barber

SportClips Haircuts
08.2018 - 07.2021

Call Center Representative

Delta Outsource Group
01.2016 - 08.2017

Overnight Stocker

Walmart
10.2013 - 03.2014

No Degree - Cosmetology

Aspire Beauty School

High School Diploma -

Wentzville Holt High

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