Khloey Baty
Waco,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Server
Shorty's Pizza Shack
02.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Estore In-store Shopper
HEB
10.2020 - 10.2024
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Totaled completed order, and provided required documentation for order payment.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Reported order discrepancies to team leader or other manager.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Host
Bubba's 33
09.2019 - 09.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Riesel High School
Riesel, TX05-2021
Skills
- Team member support
- Calm demeanor
- Performance improvement
- Positive and professional
- Task prioritization
- Strong work ethic
- Multitasking and organization
- Point of sale (POS) system operations
- Cash handling
- Exceptional customer service
- Check payment processing
- Customer service
- Sales expertise
Timeline
Server
Shorty's Pizza Shack
02.2024 - Current
Estore In-store Shopper
HEB
10.2020 - 10.2024
Host
Bubba's 33
09.2019 - 09.2020
High School Diploma -
Riesel High School
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