Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khoa Le

Burlington,KY

Summary

Driven to deliver, my tenure at Amazon honed my complex problem-solving and leadership skills, achieving a notable increase in customer satisfaction. Expert in streamlining processes and fostering team cohesion at Walgreens, I excel in time management and workplace safety, ensuring operational excellence and enhanced stakeholder relationships.

Overview

9
9
years of professional experience

Work History

Associate

Amazon
Hebron, KY
05.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Shift Leader

Target
Florence, KY
11.2022 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Assistant Manager

Walgreens
Florence, KY
02.2018 - 10.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Walgreens
Erlanger, KY
09.2015 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate Of Science - Science Education

Northern Virginia Community College
Annandale, VA
02.2020

Skills

  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Workplace Safety
  • Decision-Making
  • Complex Problem-Solving
  • Flexible Schedule
  • Work Planning and Prioritization

Languages

Vietnamese
Native or Bilingual

Timeline

Associate

Amazon
05.2023 - Current

Shift Leader

Target
11.2022 - 05.2023

Assistant Manager

Walgreens
02.2018 - 10.2022

Assistant Manager

Walgreens
09.2015 - 09.2018

Associate Of Science - Science Education

Northern Virginia Community College
Khoa Le