Khoa Nguyen

Driven IT professional with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

My goal is to continue growing and learning as a Systems Administrator and in time become a Systems Engineer. As a highly-enthusiastic and analytical person, I am eager to learn and quench my thirst for knowledge. Over several years of working in different industries and doing freelance work, I've developed many skills that enhance my efficiency and effectiveness; which has also taught me to understand the importance of effective teamwork to provide the IT support and security that users require to be successful. With my critical thinking, planning, and leadership skills, I've lead projects and teams to success. I keep a positive attitude that some have called infectious. I believe that "teamwork makes the dream work", so I'm always doing my best to keep team moral up.

• Honored with M.O.G. (Making Others Great) award through peer review and vote for going above & beyond in the contribution of other's success with a great attitude.
• Lead software audits that saved the company thousands of dollars per month; ~$4800 in one instance.
• Achieved streamlined remote and on site new hire onboarding process by introducing NorthPass for training and onboarding tasks.
• Documented policies for several systems which led to better license management.
• Used Microsoft Excel and other tracking systems (FreshService, Jamf) to develop inventory tracking tools.
• Achieved 2 successful remote office launches by completing hardware setup and configuration with accuracy and efficiency. (Atlanta and Dallas)
• Integrated Okta SSO with several systems to streamline user experience and improve security with integrated MFA.

Video Gaming

Movies/TV/Anime

Cooking

Guitar

Morgan Michaels, Director of Technical Operations, Domain Tools

mmichaels@domaintools.com

206-953-7788

Russell Sychev, SR. Manager, Information Technology, Rad Power Bikes

rus.sychev@gmail.com - Preferred method of contact

425-209-8557