Khoa Tran
Summary
Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and workflow optimization. Proven track record in enhancing pharmacy operations, leading a high-performing team, and ensuring compliance with safety protocols. Skilled in prescription verification and fostering a customer-centric environment, driving patient loyalty and satisfaction. Have reach flu shots goal in the last 4 years. Our flu shot goal for 2025 was 1100. This was reach by November of 2024.
Overview
34
34
years of professional experience
Work History
Pharmacy Manager
Rite Aid
09.1991 - 07.2025
- Assisted in managing pharmacy inventory and ensuring proper stock levels.
- Learned and maintained compliance with regulatory standards and safety protocols.
- Provided support in medication dispensing processes and patient consultations.
- Collaborated with healthcare professionals to optimize patient care outcomes.
- Contributed to team efforts in improving workflow efficiency within the pharmacy environment.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Pharmacy
University of The Sciences
Philadelphia, PASkills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
Languages
French
Limited Working
Vietnamese
Native or Bilingual
Timeline
Pharmacy Manager
Rite Aid
09.1991 - 07.2025
Bachelor of Science - Pharmacy
University of The Sciences
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